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24-07-2014 01:11 AM
24-07-2014 05:25 AM
Hi there
I am afraid that there is no breach of contract. Yes, you do pay for service, and you can get that service by changing to 2G. You aren't paying for a particular type of signal. Also, you aren't guaranteed signal everywhere.
Now, which version of the SureSignal is it? Some come with seperate power supplies so it could be worth checking that. Failing that, you may just have to buy a new SureSignal to replace the one you have - how old is your current one?
PWIAC
24-07-2014 02:35 PM
Hi marti,
Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?
Cheers, Ben
24-07-2014 05:06 PM
26-07-2014 09:34 PM
26-07-2014 09:48 PM
I'm afraid that, unless the sure signal you have is under warranty, Vodafone won't so anything for you. You'll have to buy a new sure signal at £100. This happened to me a few weeks ago and I had to bite the £100 bullet and buy a new unit.
The other bad news is that a poor signal in your house is not a breach of contract. Once you are beyond the cooling off period you are locked in whatever happens as there is no obligation to provide you with a signal in a specific location. This is the way all mobile phone networks operate and it isn't specific to Vodafone.
The eforum tech team will this thread up in 24 to 48 hours and look at your specific account and see what can be done.
28-07-2014 01:37 PM
30-07-2014 01:30 PM