Do I need to de-register an old Sure Signal if I want to try it in another house?

[AndoT]

The one I bought stopped working in our rural home because our broadband drops out fairly regularly.  I can no longer get the Sure Signal connected so I bought a new one (1.5 years in - not great!).

I wanted to see if I can still get it working in city flat  - is it likely to be broken altogether because I've had to re-set it quite a lot or is it worth me trying it elsewhere.  Any thoughts? 

thanks

[froggerty]

The only thing I know about these signal boosters is that they only work on a pay monthly plan and only then when 'mobile data' is turned on not on PAYG.

[Gemma]

Hi @AndoT

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma