Does Vodafone Sure Signal ever work for longer then 1 hour?

[JoeF2k2]

Im having really bad issues lately with my SS V2.

It will go off after 1 hour and will just flash both lights with the red solid power light. No amount of resetting or pulling the plug seems to do anything.

Have done the tracert 212.183.133.177 thing and below are my results.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\JoeCharlene>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 4 ms 2 ms 192.168.1.1
2 21 ms 20 ms 21 ms host-78-144-128-1.as13285.net [78.144.128.1]
3 29 ms 29 ms 29 ms host-78-151-225-23.static.as13285.net [78.151.22
5.23]
4 30 ms 115 ms 32 ms host-78-151-225-120.static.as13285.net [78.151.2
25.120]
5 37 ms 35 ms 47 ms host-78-144-8-39.as13285.net [78.144.8.39]
6 39 ms 39 ms 39 ms ldngw1.arcor-ip.net [195.66.224.209]
7 37 ms 38 ms 38 ms 85.205.116.10
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[JoeF2k2]

Hi,

I have tried a different port and no different it will work for so long then juststop working.

Can i ask what trying at a different house will achieve? My interent has been fine so why would it now suddenly affect a sure signal box which had been working fine?

[Retired-Dave]

Hi JoeF2K2, 

Trying a different connection helps to narrow down possible causes like:

 - Faulty Sure Signal box

 - Changes by your Internet Service provider (ISP)

 - Updates to your router/firewall.

Dave

[Karlpestell]

Not wanting to hijack this thread. I'm having the same issue with my SS. I have to reset (take plug out) everyday without fail.

I'm using Sky broadband fairly sure the connection is stable. It's the latest router as only installed 3 months back.

Sure it's not a firewall issue too as connects as soon as it's restarted

Serial number is 40133466595.

Any help appreciated.

SS about 3 months old, purchased brand new from voda store in Bluewater.

Thanks. Karl

[Retired-Ian_]

HiKarlpestell,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks
Ian

[Karlpestell]

Hi Ian

Here is the info requested.

Speed test:
Down - 24.51mb
Up - 5.21mb

Ping test results - not available from iPad.

External IP - 94.4.87.57

SS serial - 40133466595

Trace route output below

traceroute to 212.183.133.177 (212.183.133.177) , 5 relative hops max, 52 byte packets
1 skyrouter.home (192.168.0.1) 3.787 ms 6.354 ms 8.403 ms
2 * * *
3 84.38.37.10 (84.38.37.10) 14.990 ms 18.587 ms 20.385 ms
4 ae99.edge3.london2.level3.net (212.187.201.57) 9.598 ms 12.304 ms 13.957 ms
5 ae-0-11.edge4.london2.level3.net (4.69.200.126) 11.596 ms 14.075 ms 15.754 ms
6 ae-3-3.ebr1.london1.level3.net (4.69.141.189) 9.856 ms 12.388 ms 14.092 ms
7 ae-43-43.ebr1.london1.level3.net (4.69.167.26) 10.403 ms 308.703 ms 311.226 ms
8 ae-56-111.csw1.london1.level3.net (4.69.153.114) 9.837 ms 195.313 ms 197.609 ms
9 ae-122-3508.edge4.london1.level3.net (4.69.166.13) 9.677 ms 12.715 ms
ae-119-3505.edge4.london1.level3.net (4.69.166.1) 14.191 ms
10 195.50.122.66 (195.50.122.66) 23.908 ms 1033.823 ms 1035.415 ms
11 85.205.116.2 (85.205.116.2) 37.340 ms 39.963 ms 41.626 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 *

Assume it's timed out...

If you need anything more, please let me know.

Karl.

[Retired-Dave]

Hi Karlpestell,

The sure signal needs times below 200ms at each step in the connection in order to avoid timing out.

Looking at your traceroute, you're going over this on quite a few steps, particularly step 10.

You'll need to contact your Internet Service Provider (ISP) with a copy of the traceroute so they can look into what's causing these delays.

Dave

[JoeF2k2]

Well, i think "touch wood" i am all sorted.

Simply tried a new network cable in the signal box to modem and its not gone off since, well as far as im aware anyway.

[Retired-Ian_]

Hi JoeF2k2,

That's great news.

Thanks for the update and if you need anything else you know where we are.

Cheers

Ian