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Rank 2: First Poster
Posts: 22
Registered: ‎14-08-2008
Accepted Solution

Does this use my data allowance

Whwn I make a call or browse the Internet using Sure Signal, does this come out of my Vodafone monthly allowance?
Message 1 of 10 (5,795 Views)
Rank 50: Master IV
Posts: 12,426
Registered: ‎25-03-2008

Re: Does this use my data allowance

Hello Pagemakers

 

If you make a 3G connection through Sure Signal, you will still be using the Vodafone network and your data allowance.   You would need to use your home WiFi to avoid using your data allowance.

Ann

Message 2 of 10 (5,791 Views)
Rank 2: First Poster
Posts: 22
Registered: ‎14-08-2008

Re: Does this use my data allowance

Thanks Ann. I thought I used my broadband supplier's bandwidth so I thought I wouldn't be using my vodafone data.

Thanks for your help.
Message 3 of 10 (5,779 Views)
Rank 6: Frequent Poster
Posts: 108
Registered: ‎26-05-2010

Re: Does this use my data allowance

You're actually using bandwidth from both.

 

As suggested, using home WiFi for data avoids this.

Message 4 of 10 (5,717 Views)
Rank 2: First Poster
Posts: 22
Registered: ‎14-08-2008

Re: Does this use my data allowance

Thank you,

Message 5 of 10 (5,708 Views)
Rank 1: Guest
Posts: 2
Registered: ‎14-11-2014

Re: Does this use my data allowance

Hi I've noticed that my and my families mobile data allowance has increased significantly whilst at home, this is attributable to the delay in connecting to WiFi and the data being drawn from the provided 3G sure signal. What I don’t understand is why my Vodafone data allowance is being consumed when I'm actually connected to Vodafone via my broadband connection. As such I'm paying for my data usage twice which isn't fair.

 

I've read the previous post and don’t accept that whilst using data on a mobile device via a sure signal you are using both your home broadband and Vodafone data. When at home I'm connected solely via the Sure Signal with an IP address assigned by my router and all data is transferred via my broadband provider to whatever IP address Vodafone desires. If Vodafone (you) chose to route my data via a VPN through your network to achieve cellular data connectivity so be it. I shouldn’t be charged for that.

 

I’ve noticed all the family have incurred additional data charges due to the data connection via the sure signal. I believe it is unethical to be charged twice for the same data that is being downloaded.

I respectfully request that any additional data charges applied to my account since the installation of the Sure Signal are refunded. I also request that any data usage over the Sure Signal is not applied to my account.

Message 6 of 10 (169 Views)
Rank 36: Scholar V
Posts: 2,860
Registered: ‎21-10-2009

Re: Does this use my data allowance

Sorry if this is a daft question but can you not just use your router and connect to WiFi via that and miss out the sure start?

Fotor0629191212.jpg

Message 7 of 10 (166 Views)
Rank 48: Master II
Posts: 11,627
Registered: ‎01-01-2009

Re: Does this use my data allowance

You can ask but it won't happen. A Sure Signal is like having a Vodafone mast in your house. The device uses your broadband connection to establish a virtual private network back to Vodafone and thus any data that uses the Vodafone signal will come out of your allowance.

 

The point John makes is the right one. Don't use mobile data at all - use Wi Fi. The Sure Signal is actually designed first and foremost for receiving and making phone calls and sending and receiving texts in areas where there is a poor signal.

Jeffkinn_Sig.png

Message 9 of 10 (154 Views)
Rank 1: Guest
Posts: 2
Registered: ‎14-11-2014

Sure Signal double data charges

Hi I've noticed that my and my families mobile data allowance has increased significantly whilst at home, this is attributable to the delay in connecting to WiFi and the data being drawn from the provided 3G sure signal. What I don’t understand is why my Vodafone data allowance is being consumed when I'm actually connected to Vodafone via my broadband connection. As such I'm paying for my data usage twice which isn't fair.

I've read previous posts and don’t accept that whilst using data on a mobile device via a sure signal you are using both your home broadband and Vodafone data. When at home I'm connected solely via the Sure Signal with an IP address assigned by my router and all data is transferred via my broadband provider to whatever IP address Vodafone desires. If Vodafone (you) chose to route my data via a VPN through your network to achieve cellular data connectivity so be it. I shouldn’t be charged for that.

I’ve noticed all the family have incurred additional data charges due to the data connection via the sure signal. I believe it is unethical to be charged twice for the same data that is being downloaded.
I respectfully request that any additional data charges applied to my account since the installation of the Sure Signal are refunded. I also request that any data usage over the Sure Signal is not applied to my account.

 

Thanks Paul

Message 8 of 10 (158 Views)
Tech Team
Posts: 18,684
Registered: ‎04-08-2008

Re: Sure Signal double data charges

Hi @PaulRoberts37

 

I can see that @jeffkinn and @63johnw have given you some great help here.

 

All data used via Sure Signal, will be billed the same as any other data usage.

 

Thanks,

 

Wayne

Message 10 of 10 (97 Views)