Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Error messages when trying to register a new user on Sure Signal

Go to solution
CornBob
2: Seeker
2: Seeker

‎19-01-2012 03:18 PM

I have attempted to add a new user to my Sure Signal. The dialog boxes accept input data, but when I get to the confirm screen and press confirm I am greeted with a long trail of error messages and the new user is not reistered. Please advise how I might add a new Vodafone user to my Sure Signal.

 

The first few lines of the error trail as follows:

Error invoking portlet "VAPGatewayController"


The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy57.getMarkup(Unknown Source)
0 Thanks
1 ACCEPTED SOLUTION

Go to solution
CornBob
2: Seeker
2: Seeker
In response to Retired-Lee

‎21-01-2012 10:09 AM

Interesting, I tried register the phone  again last night and it all went through without any problems.....

View solution in original position

0 Thanks
14 REPLIES 14

Go to solution
Retired-Lee
Moderator (Retired)
Moderator (Retired)
In response to pketteridge

‎09-11-2012 11:05 AM

Hi guys,

 

Thanks for your posts.

 

Can you confirm that the numbers you are attempting to add are Vodafone numbers using a Vodafone SIM card?

 

Thanks,

 

LeeH

0 Thanks

Go to solution
skhiremath
2: Seeker
2: Seeker

‎27-01-2014 05:45 PM

I got the same problem today...

Login to my account

Navigate to my sure signal

Register another sure signal

Enter post code and hit next

Next again

Enter-serial number, name, floor level, accept T&C

Click on submit without adding users

 

I GOT THE FOLLOWING ERROR BELOW

--------------------------------------------------------------------------------------------------

Error invoking portlet "VAPGatewayController"


The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is:

        javax.servlet.ServletException.; nested exception is:

        com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is:

        javax.servlet.ServletException

        at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)

        at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)

        at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)

        at $Proxy66.getMarkup(Unknown Source)

        at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)

        at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)

        at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)

        at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)

        at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)

        at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)

        at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)

        at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)

        at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)

        at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)

        at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)

        at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:304)

        at com.bea.netuix.nf.UIControl.render(UIControl.java:597)

        at com.bea.netuix.servlets.controls.PresentationContext.render(PresentationContext.java:434)

        at com.bea.netuix.servlets.util.RenderToolkit.renderChild(RenderToolkit.java:147)

        at jsp_servlet._framework._skeletons._vodafonedefault.__col5_11._jspService(__col5_11.java:145)

        at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)

        at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)

        at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)

        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)

        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)

        at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:533)

        at weblogic.servlet.internal.RequestDispatcherImpl.include(RequestDispatcherImpl.java:459)

        at com.bea.netuix.servlets.controls.application.laf.JspTools.renderJsp(JspTools.java:124)

        at com.bea.netuix.servlets.controls.application.laf.JspControlRenderer.beginRender(JspControlRenderer.java:81)

        at com.bea.netuix.servlets.controls.application.laf.PresentationControlRenderer.beginRender(PresentationControlRenderer.java:62)

        at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:482)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)

        at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)

        at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)

        at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)

        at com.bea.netuix.nf.Lifecycle.runOutbound(Lifecycle.java:186)

        at com.bea.netuix.nf.Lifecycle.run(Lifecycle.java:140)

        at com.bea.netuix.servlets.manager.UIServlet.runLifecycle(UIServlet.java:419)

        at com.bea.netuix.servlets.manager.UIServlet.processControlTree(UIServlet.java:305)

        at com.bea.netuix.servlets.manager.PortalServlet.service(PortalServlet.java:779)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)

        at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)

        at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)

        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)

        at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at com.cj.trim.trimFilter.doFilter(trimFilter.java:86)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at com.vodafone.couk.micrositeintegration.filter.MicrositeIntegrationFilter.doFilter(MicrositeIntegrationFilter.java:185)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at com.vodafone.couk.filters.UnAuthenticatedPagesFilter.doFilter(UnAuthenticatedPagesFilter.java:147)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at com.vodafone.couk.filters.PartialHoldingPagesFilter.doFilter(PartialHoldingPagesFilter.java:61)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at com.vodafone.couk.filters.RedirectionFilter.doFilter(RedirectionFilter.java:292)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at com.vodafone.couk.filters.RedirectsFilter.doFilter(RedirectsFilter.java:192)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at weblogic.servlet.internal.RequestDispatcherImpl.invokeServlet(RequestDispatcherImpl.java:531)

        at weblogic.servlet.internal.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:266)

        at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.longToSEOURL(LongToSeoURLServlet.java:451)

        at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doPost(LongToSeoURLServlet.java:139)

        at com.vodafone.couk.portal.redirects.LongToSeoURLServlet.doGet(LongToSeoURLServlet.java:108)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:743)

        at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)

        at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)

        at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)

        at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)

        at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at com.bea.p13n.servlets.PortalServletFilter.doFilter(PortalServletFilter.java:251)

        at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)

        at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3251)

        at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)

        at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:121)

        at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2010)

        at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:1916)

        at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)

        at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)

        at weblogic.work.ExecuteThread.run(ExecuteThread.java:181)

 

 

 

 

Please find atatchment

0 Thanks

Go to solution
Retired-James
Moderator (Retired)
Moderator (Retired)
In response to skhiremath

‎27-01-2014 07:18 PM

Hi skhiremath,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your Sure Signal serial number:

 

Thanks

James

0 Thanks

Go to solution
cleeveprior
2: Seeker
2: Seeker

‎30-09-2014 02:14 PM

The number was 07500 which is an 02 number so I presume it cannot be added. Can you confirm that this is the case.
The ID number of the device is

21196863027
Many thanks

Julian
0 Thanks

Go to solution
Ben_H
Moderator (Retired)
Moderator (Retired)
In response to cleeveprior

‎01-10-2014 06:46 PM

Hi Julian,

Sure signal is exclusively for Vodafone numbers. I'm afraid customers on other networks will be unable to benefit from the service.

Thanks,

Ben

0 Thanks