Faulty SureSignal V3 40124249372

[pinchick]

My SureSignal V3 hasn't worked at home for a couple of weeks and  I've reset it about 10 times. I've also tried it on the two networks I have at home - on one networks it has a power flashing & solid amber service light. When I switch it over to a different network - it errors with solid red with @ flashing. Before I did all the tests you usually need, I wanted to try it at a different address. So I've brought it to my business address today. I've unregistered and registered to my business address. I am now am still gettinng solid red with @ flashing.  Me thinks the unit us faulty! The serial number of the unit is: 40124249372.

Thanks

[Retired-Kay]

Hi pinchick,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Kay

[chris_flanagan1]

Hi Kay i am having the same issue. 

Here are my results.

Speed test: 42.46mbps down. 11.28mbps up

Ping test: 20ms

External IP: 82.4.42.195

Serial number: 40123680346

Traceroute results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 54 ms 64 ms 45 ms cpc5-bele8-2-0-gw.2-1.cable.virginm.net [82.4.40
.1]
2 21 ms 14 ms 10 ms belf-core-1a-ae2-532.network.virginmedia.net [21
3.105.207.93]
3 25 ms 24 ms 20 ms leed-bb-1b-ae1-0.network.virginmedia.net [212.43
.163.201]
4 29 ms 28 ms 25 ms nrth-bb-1b-et-400-0.network.virginmedia.net [62.
253.175.46]
5 27 ms 26 ms 25 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
6 40 ms 43 ms 39 ms ldngw1.arcor-ip.net [195.66.224.209]
7 38 ms 39 ms 39 ms 85.205.116.14
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Thanks Chris

[Retired-Kay]

Hi chris_flanagan1, 

I can see a resync was done yesterday, can you do a reset to see if this makes a difference? 

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Can you let me know the exact light sequence you see? 

Kay

[chris_flanagan1]

Hi Kay,

thanks for the response.

I reset it and currently the red light is solid, and two white lights beside that are solid.

I think that is the first time I have ever seen these lights all like that.

The signal seems to be working ok at the minute so hopefully it might actually stay that way!

Hopefully that has done the trick.

Thanks,

Chris.

[Retired-Dave · Accepted solution]

Hi guys,

chris_flanaghan1 - That's great news! Drop us a line if it does go down in the future.

pinchick - Those details all look fine.

I've given the Sure Signal a resync, so can you try resetting it for me again? This time, follow these steps:

• Disconnect the Ethernet cable.
• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• Reconnect the cable.
• The Sure Signal will come online in around 1 hour.

Dave

[pinchick]

Ping 53 ms

Download 3.39mbps

Upload 0.86mbps

Pingtest.net: page won't open

IP: 92.27.175.214

 tracert 212.183.133.177

Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\mandy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1   2     1 ms    <1 ms    <1 ms  192.168.0.1   3    29 ms    29 ms    29 ms  host-62-24-255-15.as13285.net [62.24.255.15]   4    38 ms    38 ms    38 ms  host-78-151-225-23.static.as13285.net [78.151.22 5.23]   5    39 ms    38 ms    38 ms  host-78-151-229-24.as13285.net [78.151.229.24]   6    39 ms    38 ms    43 ms  host-78-144-8-177.as13285.net [78.144.8.177]   7    45 ms    43 ms    43 ms  host-78-144-8-39.as13285.net [78.144.8.39]   8    47 ms    47 ms    47 ms  lndgw2.arcor-ip.net [195.66.224.124]   9    46 ms    46 ms    45 ms  85.205.116.14  10     *        *        *     Request timed out.  11     *        *        *     Request timed out.  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

[pinchick]

After a few weeks if not working it suddenly sprang back to life. Most puzzling 😕

[pinchick]

Oh dear. It has just died again after one day of working fine. One orange flashing light only. What's going on please!?

[pinchick]

Dave

I've done two resets and followed your instructions to the letter. Still the same fault I'm afraid. Now what?