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Solution

Flashing Red light constant orange user light

metcalfes
3: Seeker
3: Seeker

Hello,

 

Sure signal worked out of the box, setup all fine, worked well for a week and then stopped working all of a sudden.

 

Sure Signal model: 9361 Home Cell p3.0

Router: Talk Talk Super Router HG635

 

Steps I have completed. Waited over 24 hours. No signs of planned maintenance. Checked it is still registered. Checked the physical connection have the lights (1 solid, 1 flashing), Tried a different cable just incase. Rebotted and factory reset router.

 

I noticed that my router does not seem to show the device as connected to the network. So I tried adding it with its mac address. Added all the ports listed for port forwarding. Still no luck.

 

Dont think I can change MTU on my router?

 

Speed test: 72 mbps download / 19.24 upload

Ping test: 10ms / jitter 1ms

Current external IP: 92.27.131.184

Sure signal serial: 42153633187

Traceroute: 

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms 2 ms 1 ms 192.168.1.1
2 6 ms 6 ms 6 ms host-62-24-254-28.as13285.net [62.24.254.28]
3 7 ms 7 ms 6 ms host-78-151-225-209.static.as13285.net [78.151.225.209]
4 8 ms 7 ms 7 ms host-78-151-234-74.as13285.net [78.151.234.74]
5 11 ms 33 ms 8 ms host-78-144-11-193.as13285.net [78.144.11.193]
6 8 ms 9 ms 8 ms host-78-144-10-54.as13285.net [78.144.10.54]
7 14 ms 14 ms 13 ms host-78-144-11-233.as13285.net [78.144.11.233]
8 17 ms 15 ms 14 ms AMDGW1.arcor-ip.net [80.249.209.123]
9 36 ms 37 ms 35 ms 85.205.0.93
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
etc etc.

 

Appreciate your help.

15 REPLIES 15

metcalfes
3: Seeker
3: Seeker

Not sure if any of the Vodafone team is looking into this, could you please let me know if it is being investigated? I would phone customer support, but no mobile signal.

drey_p
16: Advanced member
16: Advanced member

Hi there

 

One of the eForum Team will be able to look into this, but I don't believe that there was anyone around over the weekend to deal with your query.  Please be patient and someone will be in touch as soon as they can.

PWIAC

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

A recent forum announcement. 

 

Here

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Thanks for the info. I guess I will wait a few more days then to hear. Be intresting to know what internet providers the problem is with.

BandOfBrothers
17: Community Champion
17: Community Champion

You're welcome. 

 

I hope it clears ASAP for you. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Still no change, has Vodafone offered any update on their investigations?

@metcalfes

 

Please take a look at our statement here.

I am still recieving the same error after restarting many times over a few days....?

@metcalfes - Sorry that you're still having issues with your Sure Signal. I've just sent through a resync request, please leave it connected for a further 24 hours.