Flashing internet light, Sure signal has not connected to network

[jacklarholt]

Hi,

Could you please look at the below information and let me know what could be causing the Sure Signal to not connect to the network. I had a working Sure Signal v2 previously which stopped working and the replacement is a v3.

Thanks

Jack

-              Speed test results 6.27/0.38

-              Ping test results 19ms with 1ms jitter

-              External IP address  86.165.124.55

-              The results of a traceroute (see below)

-              Sure Signal serial number: 42141226334

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\pxb.UK>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  192.168.0.1

  2    16 ms    14 ms    15 ms  213.123.107.58

  3    16 ms    15 ms    14 ms  217.32.98.193

  4    18 ms    16 ms    16 ms  213.1.69.214

  5    18 ms    15 ms    15 ms  217.41.168.102

  6    17 ms    16 ms    16 ms  217.41.168.39

  7    17 ms    15 ms    16 ms  217.41.168.107

  8    17 ms    16 ms    17 ms  109.159.249.108

  9    82 ms    16 ms    19 ms  core2-te0-0-0-6.faraday.ukcore.bt.net [109.159.2

49.3]

10    55 ms    20 ms    17 ms  62.6.201.235

11    17 ms    17 ms    17 ms  t2c3-xe-2-1-1-0.uk-lon1.eu.bt.net [166.49.211.19

0]

12   245 ms   206 ms   207 ms  166-49-211-254.eu.bt.net [166.49.211.254]

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *

[Ben_H]

Hi Jack,

Thanks for posting your details.

Your speedtest results are just on the threshold of the minimum requirements. If you've a lot of devices connected tot he internet at home, there may now be enough for the Sure Signal 3 to run.

I've pushed a manual synchronisation through to see if that will help it to connect. To complete it, please hold the reset button for 10 seconds then allow up to an hour for the device to come back online. 

If it still doesn't connect, I'd recommend speaking to your ISP about your speed options.

Cheers, Ben