cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Flashing internet light

marinetech
2: Seeker
2: Seeker

Hi

I've been trying to set up a new sure signal but all I get is a solid power light and a flashing internet light. I have registered the sure signal and the broadband is working fine. Can you help please?

3 REPLIES 3

Retired-Dave
Moderator (Retired)
Moderator (Retired)

Hi marinetech,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

 

Your Sure Signal serial number.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Dave

Thanks Dave but I left it connected and it started working after about 4 hours

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi marinetech,

 

That's good to hear. Keep an eye on it and feel free to provide the details requested if you need us to look into this again. :Laughing_Face:

Cheers, Ben