Ask
Reply
Solution
25-09-2013 10:33 AM
Hi
I've been trying to set up a new sure signal but all I get is a solid power light and a flashing internet light. I have registered the sure signal and the broadband is working fine. Can you help please?
25-09-2013 02:27 PM
Hi marinetech,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
Your Sure Signal serial number.
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Dave
25-09-2013 02:35 PM
Thanks Dave but I left it connected and it started working after about 4 hours
26-09-2013 10:27 AM