Flashing/steady power light, no other lights lit

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light either constantly flashes or remains steady
• No other lights flash or light up

Please note that whether the power light is flashing or remains steady, this still points to the same issue - the Sure Signal hasn't established a connection to the internet.

The only difference is that if the light’s steady, then the Sure Signal has previously downloaded a profile from the server, if it's flashing then it hasn't.

Troubleshooting steps:

Check the physical connection between your Sure Signal and the router/modem.

In order to work, the Sure Signal needs to be connected to a spare Ethernet port on your router or modem, or a Hub/Switch that is connected to an internet gateway.

In some cases, it’s possible for an Ethernet cable to be faulty, in which case it may not allow your router and Sure Signal to talk to each other.

To verify that the Ethernet cable works, check the lights at the back of your Sure Signal where the cable is plugged in.

There should be a link light on permanently which indicates that an electrical circuit has been established through the cable.

There should also be a light which flashes whenever data is being passed through the cable. If either the data light or the link light do not come on, this could indicate a problem with the cable itself. Please try a spare cable, or plug the cable into a different port on your router/modem.

Check that you’ve got an active internet connection.
Make sure you can connect to the internet on another device, such as your PC or phone. If you can’t connect, this indicates a problem with your router or your Internet Service Provider (ISP).

We recommend rebooting the router to see if this then allows you to connect to the internet.

Reboot your router/modem:

1. Turn off your router or modem at the wall for 10 seconds and then turn it back on
2. Wait for the lights on your modem/router to indicate that an internet connection has been established
3. Press the reset button on the Sure Signal

Check that your Sure Signal has been assigned an internal IP address by your router.

The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled, as doing so will enable the router to assign an IP address to your Sure Signal automatically.

For more instructions on how to do this, please check your router manual, or contact your ISP or router manufacturer.

If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.

BT Infinity customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

Once this has been selected please restart your router and Sure Signal.

Check your MTU settings.

Log into your router admin page and find the location of the MTU field. This varies depending on the make and model so you’ll need to look for it.

Change the value of the MTU size to 1500.

Log out of the router, this will usually result in a reboot.

Perform a reset of the Sure Signal:

1. Hold in the reset button until all lights go solid
2. Pull the power lead out with the reset button still pushed in
3. Continue to hold down the reset button and reconnect the power lead
4. Wait for all lights to come on and then release the reset button

The Sure Signal will now try to contact the network and download its profile. This can take up to 6 hours.

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP.

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[borci99]

Still no joy i am afriad (actually lef tit for about an hour before reconnecting. when i make a call i dont see the light on the suresignal going on. just have a solid power and singal with the half circle light on.

Thanks 

Pete 

[Retired-Andy]

Hi Pete,

Thanks for the update; it’s great to see your Sure Signal is working again.

Hi juliemoody2,

Pete is spot on with the information he’s given.

I’ve checked the serial number and it’s still showing as deregistered.

The message you got means that the Sure Signal is already linked to an account.

You’d need to speak with the owner of the unit to ask them to deregister and then re-register it.

Cheers,

Andy

[timhammond15]

Hi,

My SS1 has steady power light and steady second light sometimes, but cant get the fourth light to come on. Have tried the factory reset, held the reset button until the lights came on in  sequence. Do they have to come on together, and if so how long does it take?

Tried the Ping thing, all looks fine out to about step 12....

[DaveCD]

Hi timhammond15

I can see you have been connecting with the Sure Signal since posting.

If you're still having issues, please can you try this on another internet connection such as a friend or family members, preferably with a different router?

DaveCD

[juliemoody2]

Will try this if I can find out how to do the re register bit any suggestion Many thanks Kay

[juliemoody2]

Will try this if I can find out how to do the re register bit any suggestion Many thanks Kay.just tried to re register it just said already registered so no luck with that any other suggestions thanks

[borci99]

you have to unregister the device first leave it about 30 minutes and then reregister. you can do all this when you login to your vodaphone account on the sure signal page. To deregister go to the suresignal admin section.

Thks

Pete 

[borci99]

Dave just to update suresignal has just started working so not sure if anyone did something but thanks a lot this seems to have got be back up and running again. 

Pete 

[shauny123]

Hi guys,

Thank you all for posting.

shauny123, if the Draytek-Airport Extreme setup can only connect over PPPoE then it definitely won't work. However, I do recall seeing a post from a customer with the same setup that was working correctly (I can't seem to find it though ). I do know that one issue that other customers were experiencing with Draytek Routers was down to them not allowing fragmented data packets through as default. This can be changed by going to IP filter > Firewall Setup > General Setup. Give that a go and let me know how you get on .


r1chardc, I do remember your previous issue from back in July, I'm pleased to hear that your own Sure Signal is working correctly . In regards to your friend's issue, do you have the IP address of where the packet loss occurs? If this is happening before our Sure Signal servers then the issue doesn't lie at our end. If there were timeouts on the servers then the packet loss would only occur at our end.


leesavage, a very warm welcome to the eForum . It sounds like your router simply hasn't established a connection with your router correctly, do you have a firewall in place? If so, it may be worth just temporarily disabling this to allow the Sure Signal through to make a connection. It may also be worth trying another router if possible.


George
eForum Team

George

The draytek config page has no firewall - its just a modem not a router isn't it? Does it even have a firewall?

Maybe I could just think about replacing the modem and router with a single device - is there a combined ADSL2 Modem/Router that you can *guarantee* works with the VSS?

Shaun

[clohello]

Hi,

Please provide details for Draytek Vigor 2600G

Thanks