Vodafone Sure Signal

[Dave]

Hi Shauny123,

We don't have any lists of devices specifically compatible with the Sure Signal. The technologies supported, such as the PPPoA and PPPoE differentiation, are what is important.

DaveN

eForum Team

[davjoma]

Sure Signal has been working very well with the odd glitch, over the past few weeks. Today it seems to have gone to steady power light and likes it. I've tried the hard reboot (reset button held, power cable removed, power cable reattached, let go of reset button after 3 seconds. Any ideas? It would of course happen today as I've just bought my wife a 3g phone so that she can also use the VSS. Ha!

[r1chardc]

Hi guys,

Thank you all for posting.

shauny123, if the Draytek-Airport Extreme setup can only connect over PPPoE then it definitely won't work. However, I do recall seeing a post from a customer with the same setup that was working correctly (I can't seem to find it though ). I do know that one issue that other customers were experiencing with Draytek Routers was down to them not allowing fragmented data packets through as default. This can be changed by going to IP filter > Firewall Setup > General Setup. Give that a go and let me know how you get on .


r1chardc, I do remember your previous issue from back in July, I'm pleased to hear that your own Sure Signal is working correctly . In regards to your friend's issue, do you have the IP address of where the packet loss occurs? If this is happening before our Sure Signal servers then the issue doesn't lie at our end. If there were timeouts on the servers then the packet loss would only occur at our end.


leesavage, a very warm welcome to the eForum . It sounds like your router simply hasn't established a connection with your router correctly, do you have a firewall in place? If so, it may be worth just temporarily disabling this to allow the Sure Signal through to make a connection. It may also be worth trying another router if possible.


George
eForum Team

George

It is actually my friends VSS working in my house, but wont work elsewhere. The routing on colleagues Fasthosts attempt to pathping 212.183.133.181 goes via 212.227.120.22 and 204.245.39.157 Both of these seem to cause packet loss, but not all the time hence the question whether Vodafone servers time out. I have tried these servers from my house and get the same delay / packet loss.

As the problem now seems to be one of connection to Vodafone, all other issues having been resolved, I am just trying to see if internet routing can cause a problem: there was someone in the last thread having connection problems and whose internet routed via non uk server hubs.
If so there comes a time to establish that VSS is not compatible with some ISP's, as its not worth changing ISP to an equal problem.

Regards

[ashkapur]

Hi,

Just an update from my posts in the previous (deleted) thread.

I managed to get my hands on a brand new sure signal that was bought for the office and plugged this in to the very same router that my own sure signal was plugged into (and had been on a flashing power light for the past one month), and lo and behold, after doing the initial setup, the new sure signal was up and running in around 2 hours or so.

So, if you've had a box with the flashing power light for quite a while now, chances are that the box itself is spoilt.

Hope that helps.

[Reidar]

Hello Davjoma

The possibilities are that the VSS has developed a fault, however it may be worth giving it a full 24 hours after your latest reset, without any additional trouble shooting steps being performed.

I would appreciate another update after this period so we can establish what our further options are.

Thanks

Reidar

eForum Team

[peeps]

Hi, I'm new to this forum, but having serious problems with my sure signal box and don't know what to do. I've tried to look through the forum but still don't understand. I'm so untechnical!

I've got a bT homehub 2 and everything has been fine with the sure signal since feb when I got it other than the odd dip in signal but it always reset itself. I've now had no signal for 3 days, i've reset both signal box and internet, unplugged at the wall, tried to reconfigure my internet port setttings but nothing working :-(

The sure signal box has the steady green light with none of the other 3 light on. The port where the wire is has a steady green light and a flashing orange one. Could you try and explain some solutions in the simplest way possible to me...

Any advice would be great, as really got no idea what to do and I really want to use my phone again!

thank you.

[Pennyviz]

Hi

Had the VSS since March 2010, just stopped working. Has steady light in first position, cable connection at back has green light plus occasionally flashing orange.

My ISP is Sky, my router a Netgear DG834GT, which looking at other posts should be OK. Sky won't help as they say they don't support the service. I spent 3 hours yesterday ping ponging on the phone between Sky and Vodafone both saying it was the others problem.

One man at Vodafone technical said I had to open another port and referrred me to portforwarding.com. Another lady at Vodafone tech said I should set up a port with the IP address range from 212.183.131.128 to 212.183.131.191 and UDP 500 4500 and TCP 50.

I am not in the slightest bit technical but cannot see how to this this on the router settings that I have accessed. I described things to my husband who is overseas and he said the Ip addresses don't make sense anyway for the router.

Help.

[George]

Hi peeps,

I'm sorry to hear that you're experiencing issues, I'm confident that they can be resolved though . Have you followed all of the instructions in my original post in this thread? If possible, I'd also recommend trying a different ethernet cable to see if that's the cause of the issue. You may also need to check that your Router is setup correctly, if so you'll need to contact your ISP.


Pennyviz, I'm confident your issue can be fixed too. Have you tried resetting the Router and your Sure Signal at the same time? I'd also recommend trying a different ethernet cable. Give that a go and let me know how you get on .

George
eForum Team

[George]

Hi guys,

For anyone experiencing these issues with the Sure Signal and a Live Box, please see the following post from another thread. Many thanks to krisbiker2 for this guide .

I'm sorry if any other threads already cover this- I did a search and did not find the info so here goes:

Problem: power on, power LED on, unit flashes all LEDs as it goes thro self test, then only power LED lit. After approx 30secs, power on LED starts flashing. Wait 24 hours-(Voda reccomend,) no difference.

in spite of numerous calls and a replacement unit, I could not get my Sure signal to work with my THOMPSON Livebox. I tried addressing ports etc (oh ****!!!insert appropriate depending on computer ability, here its not much)- no joy. I found the problem eventually- it was a most basic setting on the LiveBox, namely it was set up for Digital TV. This makes the second LAN port on the LiveBox an output for TV, not a LAN port,so no LAN goes to the Sure Signal, hence it dont work. Vodafone did not suggest this as a prob, Orange help= chocolate fireguard. Once I turned this option off, all seems well- my Sure signal has all correct lights up and signal stength has gone from 2 to 4 bars on fone. The Phone on line LED also lights when I make a call.

heres what I did, hope it may help someone:

1.Open Internet Explorer window, type in IP address of Live Box in address window (192.168.1.1), hit enter or go
2. Click settings
3. Log in, password is normally admin
4. On left of screen, select Services
5. Select Digital TV
6. Select disable
7. Hit save

After a restart of SureSignal, all booted up ok, took about 2 hours to become fully operational, from some accounts may take longer.

If this helps anyone, I'm glad- good luck!

George
eForum Team

[davjoma]

Hello Davjoma

The possibilities are that the VSS has developed a fault, however it may be worth giving it a full 24 hours after your latest reset, without any additional trouble shooting steps being performed.

I would appreciate another update after this period so we can establish what our further options are.

Thanks

Reidar

eForum Team

Reidar, thanks for the reply. Still having the problem. have replied to the thread called http://forum.vodafone.co.uk/topic/76585-vodafone-sure-signal-mine-is-offline-again/ a few minutes ago. Let me know if you can't get this link and I'll reply here. Cheers!

[sbraynor]

I am not at all technical, but am OK at following clear instructions - I am following the instructions on the Portforwarding site for a Netgear DGN2000 router here: http://portforward.c...Sure_Signal.htm

I am having some difficulty being sure which IP addresses need entering where - apologies if some of these questions seem a bit stupid.

To start it says I need to set up a static IP address for my computer - which computer? There are 4 on this network. Or does it mean the SureSignal box?

Then a bit further down, it shows how to enter the data for inbound and outbound services, but it does not show what data to enter. It says, when you've finished entering the above infirmation but there doesn't seem to be any entered in the picture. Do I need to enter the range of IP addresses from the troubleshooting post here?

That will do for starters.

Confused Shirley.

[grmartin]

I am not at all technical, but am OK at following clear instructions - I am following the instructions on the Portforwarding site for a Netgear DGN2000 router here: http://portforward.c...Sure_Signal.htm

I am having some difficulty being sure which IP addresses need entering where - apologies if some of these questions seem a bit stupid.

To start it says I need to set up a static IP address for my computer - which computer? There are 4 on this network. Or does it mean the SureSignal box?

Then a bit further down, it shows how to enter the data for inbound and outbound services, but it does not show what data to enter. It says, when you've finished entering the above infirmation but there doesn't seem to be any entered in the picture. Do I need to enter the range of IP addresses from the troubleshooting post here?

That will do for starters.

Confused Shirley.

Static IP is for the VSS (Sure Signal) - This is the IP used under "Inbound Services" for 'Lan Server'

For "Services" define those you need. VPN-IPsec (UDP Port 500) should already be defined. It won't let you enter the same port twice. The then defined services are used in the next step "Inbound Services". Make sure you get the protocol (TCP/UDP) correct for the particular port.

For Inbound Services:
Service - select the name you have defined for each port required
Lan Server - IP of VSS as above
Wan Users:
either select Single Address or Address Range
enter a Vodafone IP address as given in the guide. These can be entered as a range (Start-Finish), where they are sequential or as single IP addresses.

Repeat Inbound Services steps for each Vodafone IP address/range and for each Service definition you need.

Note: You can use "Any" for Wan Users to avoid repeating Inbound Services steps, but this opens those ports to ALL internet addresses - not such a good thing - rather than just Vodafone. (so scanners and hackers would find the open ports on your network.)

PS If using port forwarding, I would turn off UPNP if it is enabled.

[mozzas]

Hi, variation on the general theme.......

Status
Out of the box, the SS is not working (yet?).
Tried the standard set-up procedure - left it for about 7 hours - no change.
Tried changing various firewall settings as per forum suggestions.
I have Netgear DGN2000 with PlusNet
Visible as attached device, pinged ok with no packets lost, Internet and Broadband all working ok.
Currently power light flashing slowly - no other lights at any time

I have looked through the forum but would like clarification:
Some suggest just waiting (up to 24hrs).
However, others say that during the wait various lights flash.
Logic would suggest to me that if the only light flashing slowly is the power light then all the waiting in the world won't make any difference.

My Question
Is there any point in just waiting if the only light flashing slowly is the power light or is this an indication that there is a problem/error?

Thanks
(no hair left to pull out!)

[sbraynor]

Static IP is for the VSS (Sure Signal) - This is the IP used under "Inbound Services" for 'Lan Server'

For "Services" define those you need. VPN-IPsec (UDP Port 500) should already be defined. It won't let you enter the same port twice. The then defined services are used in the next step "Inbound Services". Make sure you get the protocol (TCP/UDP) correct for the particular port.

For Inbound Services:
Service - select the name you have defined for each port required
Lan Server - IP of VSS as above
Wan Users:
either select Single Address or Address Range
enter a Vodafone IP address as given in the guide. These can be entered as a range (Start-Finish), where they are sequential or as single IP addresses.

Repeat Inbound Services steps for each Vodafone IP address/range and for each Service definition you need.

Note: You can use "Any" for Wan Users to avoid repeating Inbound Services steps, but this opens those ports to ALL internet addresses - not such a good thing - rather than just Vodafone. (so scanners and hackers would find the open ports on your network.)

PS If using port forwarding, I would turn off UPNP if it is enabled.

Thanks very much, Inspector, very useful. I will check my settings again.

Thanks

Shirley

[sbraynor]

Hi, variation on the general theme.......

Status
Out of the box, the SS is not working (yet?).
Tried the standard set-up procedure - left it for about 7 hours - no change.
Tried changing various firewall settings as per forum suggestions.
I have Netgear DGN2000 with PlusNet
Visible as attached device, pinged ok with no packets lost, Internet and Broadband all working ok.
Currently power light flashing slowly - no other lights at any time

I have looked through the forum but would like clarification:
Some suggest just waiting (up to 24hrs).
However, others say that during the wait various lights flash.
Logic would suggest to me that if the only light flashing slowly is the power light then all the waiting in the world won't make any difference.

My Question
Is there any point in just waiting if the only light flashing slowly is the power light or is this an indication that there is a problem/error?

Thanks
(no hair left to pull out!)

Hi Mozza

I have the same router as you - DGN2000. I took delivery of my SS about 10 days ago, and so far have not got it to work at all. Like you I just get a flashing power light. I have left it flashing for a couple of days (just in case) but no difference. No other lights flashed that I know of. I need to check my portforwarding settings, but I'm pretty sure I got them right.

Sorry I can't offer any help, as I don't know what to try next. If you have a brainwave, please let me know.

I am beginning to think this must be a faulty SS - can anyone tell me how to get a replacement?

Shirley

[sbraynor]

Thanks very much, Inspector, very useful. I will check my settings again.

Thanks

Shirley

I have now checked the port settings and they are all correct. The router shows the SS as an attached device. I reset both router ans SS more than 24 hours ago.

I still have jusrt the flashing power light.

Can I have some help from the Vodafone team, please?

Shirley

[r1chardc]

Hi, variation on the general theme.......

Status
Out of the box, the SS is not working (yet?).
Tried the standard set-up procedure - left it for about 7 hours - no change.
Tried changing various firewall settings as per forum suggestions.
I have Netgear DGN2000 with PlusNet
Visible as attached device, pinged ok with no packets lost, Internet and Broadband all working ok.
Currently power light flashing slowly - no other lights at any time

I have looked through the forum but would like clarification:
Some suggest just waiting (up to 24hrs).
However, others say that during the wait various lights flash.
Logic would suggest to me that if the only light flashing slowly is the power light then all the waiting in the world won't make any difference.

My Question
Is there any point in just waiting if the only light flashing slowly is the power light or is this an indication that there is a problem/error?

Thanks
(no hair left to pull out!)

Had the same problem for weeks. Single flashing indicates no communication yet with Vodafone.

If firewall rules are set as posts, including ICMP 8 plus respond to ping, consider whether Plus Net routing is causing a problem.
My VSS never worked until I connected in another house (same router) got a working connection; moved the whole set up back: zilch except power light stable indicating config file has been downloaded. The only thing I may have done was a factory reset keeping the reset button down when power reconnected until lights started to flash. have you tried the path ping to see if your internet suffers any packet loss?

I have been trying to get Vodafone to respond as to whether their servers time out or how they respond to packet loss

regards

[sbraynor]

I have now checked the port settings and they are all correct. The router shows the SS as an attached device. I reset both router ans SS more than 24 hours ago.

I still have jusrt the flashing power light.

Can I have some help from the Vodafone team, please?

Shirley

Anyone?

I think the SS I have been sent is faulty - I have followed all of the instructions and guidance and the box has never given more than a flashing power light. Please can I arrange an exchange? Can someone on the Vodafone team tell me how to do this, please?

Shirley

[johnnyh40]

This thread has been created to discuss, and troubleshoot a specific issue that some Sure Signal users may encounter during setup.

This issue presents the following symptoms:

• The power light (light 1) on the Sure Signal flashes constantly, or the power light remains steady
• No other lights on the Sure Signal flash or light up.

Please note that both the light flashing and the light being steady indicates the same issue, that is the Sure Signal hasn't established a connection to the internet. The only difference is that if the light is steady it means that the Sure Signal has previously downloaded a profile from the server, if it's flashing then it hasn't.


Troubleshooting steps:

Check the physical connection between your Sure Signal and your Router/Modem.
In order to function, the Sure Signal needs to be connected to a spare ethernet port on your Router or Modem (or a Hub/Switch that is in turn connected to an Internet Gateway.) In some cases it is possible for an ethernet cable to be faulty, in which case it may not allow your Router and Sure Signal to talk to each other.

To verify the ethernet cable works, check the lights at the back of your Sure Signal, where the cable is plugged in. There should be a Link light which is on permanently to indicate that an electrical circuit has been established through the cable. There should also be a light which flashes whenever data is being passed through the cable. If either the data light or the link light do not come on, this could indicate a problem with the cable itself. Please try a spare cable, or plugging the cable into a different port on your Router / Modem.

Check that you have an active Internet connection.
Make sure you are currently able to connect to the internet on another device, such as your PC, or a Wi-Fi enabled phone. If you are not able to make an internet connection, this indicates a problem with your Router or your Internet Service Provider. We recommend rebooting the Router to see if this then allows you to connect to the internet.

Reboot your Router / Modem
Turn off your Router or Modem at the wall for 10 seconds, then turn it back on. Wait for the lights on your Modem/Router to indicate an internet connection has been established, and then press the Reset button on the Sure Signal.

Check that your Sure Signal has been assigned an internal IP address by your Router
In order to connect to your network and the Internet, the Sure Signal must be assigned an internal IP address by your Router. If your Router supports DHCP, this must be enabled. Doing so will enable the Router to assign an IP address to your Sure Signal automatically.
For detailed instructions on how to enable this, please consult your Router manual, or contact your ISP or Router Manufacturer.

If your Router or network configuration does not allow DHCP, then you will need to assign a static IP address to your Sure Signal's MAC Address, using your Router's configuration panel. Please consult your ISP or Router Manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal unit.

Post your Router details
If you have successfully followed all of the above, or are struggling with configuring your Router, please post your Router's make and full model number below. Quite often other users of the same router will be able to share tips with you around setup and any extra security settings that may need to be enabled/disabled to get things working correctly. Wherever possible, we will also attempt to assist you with this, however due to the vast number of different manufacturers and models, it is not always possible, and we do not officially support any form of Router Configuration. For that reason we will always recommend contacting your Router Manufacturer or ISP for assistance first.

George
eForum Team

[johnnyh40]

Dear Vodafone personnel:
I have checked everything as per your advice.
Still have to reboot SS everyday to get it working again.
I have a D-Link DSL-2740B Wireless ADSL Router.
It works perfectly on every other device in my home so any information to resolve my SS problem would be greatly appreciated.