26-04-2011 09:20 PM
Problem sorted. After (another) factory reset. Thanks.
It seems that, if an error occurs - and has been noted before, here - the Vodafone infrastructure will give up on that IP address. So resetting a domestic router to obtain a new IP address is an important aspect of re-establishing the VSS back into action.
27-04-2011 08:58 AM
Oh shame! I spoke too soon
Overnight the steady power light again. Can't understand why VSS has become so unreliable of late when broadband connection and everythig else is quite stable.
One day of 3G was a treat though.
27-04-2011 10:36 PM
I am still waiting for a response and my sure signal is still not working. It has now been out of action for a week. Light 1 is still flashing.
Please can you look at this as a matter of urgency?
28-04-2011 08:44 AM
28-04-2011 06:27 PM
my sure signal has stopped working, only get the solid power light. i changed my router 4 weeks ago, and the sure signal worked with it out of the box, didnt do anything. stopped working yesterday. been through all the troble-shooting steps and tried a few more like turning firewall off, no change. suresignal shows as registered on 'My Account'.
my router is Belkin F5D-8635-4 v1
ISP is Orange
Sure signal serial number is 21228589293
I cant understand why it would stop working unless it has developed a fault?
29-04-2011 11:49 PM
I need help please!!??? My sure signal has been down for 2 weeks now and im really starting to get fed up now, ive rang vodafone and just getting told its my internet but ive had this sure signal connected to the same isp and router since January and has worked fine since then, ive also rang sky my isp and have been told my internet is fine and there is no problem their end!!??
My sure signal just has a flashing power light, ive gone through all troubleshooting tips and nothing is working.
Phone signal is non exsistent without sure signal working and being without it for 2 weeks is driving me crazy
30-04-2011 09:56 AM
I have the same problem. Are you by any chance on Sky Broadband with a DLink router? My SS was working fine and then about 10 days ago just overnight stopped.
After over a week of posting on this thread, voda have been in touch to admit that the new software Sky are rolling out to their routers is NOT compatible with Sure SIgnal. Something to do with a MER system that SKy have changed to from PPoA (no idea what that means)
Voda pointed me to this thread which has some discussion on it about the issue but no solutions: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signa
I understand that the SS engineers are "working on this issue" but as of Thursday when I last had email contact there was no timeframe for a solution.
So in the meantime all SKy BB customers with a D Link router (which will be most people who signed up this year) - and also the rest of the Sky BB population who are having the new firmware rolled out to them - will be Sure SIgnal-less for the forseeable future. Pretty pathetic, huh?
30-04-2011 10:19 AM
Yeh its a d-link router :-(
This is ridiculous, i hope something can be sorted soon so i can use my phone at home. I dont understand why Sky had to change anything.
Thanks for letting me know though
30-04-2011 10:54 AM
yeah - its totally ridiculous. I am verry unhappy about it.
Frankly I dont blame Sky - they are entitled to change their network - I am sure tyhey had good reason to change to this MER. I believe that the fault is with Voda as in my opinion they shouldnt be selling equipment that is not compatible with all major broadband providers.
Given the sheer number of posts on these threads just shows that the SS equipment is not stable - perhaps that is why no other network is offering them !!!!!!!
30-04-2011 01:46 PM
I just purchased the new Vodafone Sure Signal unit from a Vodafone retail shop after I stopped receiving reception in my flat. I'm on Sky Broadband with the D-Link DSL-2640S router. I've not been able to get the VSS unit to successfully connect despite enabling port forwarding for the suggested ports. I've waited 24 hours since registration as recommended.
After reading this thread and the thread linked below I think it may be because of the MER/PPPoA issue. Does Vodafone have any plans to resolve this issue and support MER? When I purchased the VSS the salesman did not enquire which ISP or router I used and I had assumed it would be a plug and play device.
30-04-2011 01:48 PM
I've sent you an email so we can look into this issue. As you’re
not a Sky customer, you shouldn’t be affected by the new router firmware that
has been pushed out. However I would like to check the external IP address that
I can appreciate that you’re having a challenge with the Sure Signal and the new Dlink firmware that sky has rolled out.
We are still looking into this situation however at this moment in time MER encapsulation is not compatible with Sure Signal.
01-05-2011 10:07 AM
Couldnt agree more. Cant blame Sky for implementing something that *only* affects the voda equipment and no other devices.it is a vodafone issue.
Moreover, I find the lacking communication (upfront, at point of purchase as well as now when running into trouble) on the part of vodafone somewhat annoying... Are we supposed ti find this out all on our own and then patiently wait while £50 out of pocket until they get around to fixing this?
If indeed the vss is fundamentally incompatible with MER, there will be quite some refund requests and contract cancellations I am sure!
01-05-2011 04:05 PM
I have logged into the router and can see that the sure signal has an IP address from the router.
Not sure what else to try.
I have the original type of sure signal
My router is a Belkin N1 Vision
ISP is PlusNet
The sure signal has previously worked, but for the last two months is now is very intermittent. I only get the powerlight on; no other lights.
I have tried all the reboot suggestions, plus turning phone on/off in airplane mode. It does sometimes connect, but never for more than a few minutes.
Current handset is an HTC Desire HD. Previously I had an HTC Touch Cruise which did, initially at least, work with the SS.
02-05-2011 11:13 AM
Hi BenJ, sorry I've just realised my email address was incorrect on the eforum, whoops my mistake. please could you resend me the email you referred to?
02-05-2011 11:55 AM
Firstly I would like to wish you a very warm welcome to the eForum. To best resolve your issue, please first try our Sure Signal Troubleshooting Guide. This will guide you through what you need to do and how to contact us if this doesn't resolve it
I will get you another email sent now.
03-05-2011 07:10 PM
Hi, I have had my Sure Signal for just less than 12 mths and no issues whatsoever and great signal in what is a renowned poor signal area.
However, last week the Sure Signal stopped providing the necessary signal and the only light on is the power light - constant.
I have followed the trouble shooting and to no avail and I have lost my patience now!
To recap what I have done and what I have achieved:
1. Changed LAN cable - no change still only green light - the only time the orange data light comes on is when I hold the reset button!
2. Turned power off for 10 seconds - if not more - no change
Help - please!!
05-05-2011 11:48 AM
Let me welcome you to the Vodafone eForum family. It's always nice to have new faces around here.
Can I ask who supplies your broadband?
You may well be effected by the router firmware updates if it's supplied by Sky.
If not, as you've already tried all the trouble shooting advice, there's some further details I need to investigate this further for you. To facilitate this I have sent an email to your eForum registered address, and if you can kindly complete and return this, I'll be able to assist further in this matter.
05-05-2011 06:42 PM
I have just experienced the same issue after 6 months of good operation of my VSS.
It is not picking up an IP address from my home hub 2.
I have tried port forwarding, port clamping reseting both devices but do not understand why this is happening now as I have made no changes to the router configuration.
Serial number for the VSS: 21229344763
Please can someone advise me on how to resolve this issue.
05-05-2011 10:39 PM
I seem to be another of the many having problems with jus a flashing power light. My VSS worked perfectly until a power cut in January when it stopped working and now all I can get is a flashing power light. I work away from home so I am not here all the time to troubleshoot but it is very frustrating as I have no mobile signal now the VSS has stopped working so any help would be very much appreciated.
My router is a Netgear D834G. I have just replaced this with another D834G borrowed from a friend who has a VSS which worked perfectly with this router so that does not seem to be the cause of the problem.
The router does not act as a DHCP server as I have a dedicated DHCP server on my network. This gives the VSS a reserved static IP which has firewall rules to allow inbound traffic on the relevant ports.
The IP is definitely being correctly assigned and the router is picking up the VSS as an attached device.
I have even tried bypassing the internal DNS servers and pointing the VSS straight to the ISPs DNS servers instead but to no effect. I have found (on another site) two web addresses which they claim the VSS needs to resolve during its initial boot sequence (namely initial-ipsecrouter.vap.vodafone.co.uk and cluster8.vap.vodafone.co.uk) and both of these seem to resolve perfectly well on the router.
No matter what I do however I cannot get past the flashing power light.
My ISP is now part of TalkTalk (formerly Nildram) and the VSS serial number is 21224518999.
I noticed on a previous post that if there is an issue with an IP then the vodafone network gives up on it. Is there any way round this as I have a static IP here to allow my web and mail servers to function?
Any help very much appreciated
06-05-2011 09:27 AM
COULD IT BE THIS SIMPLE???!!!..................................READ ON!!………….
I am one of the ‘victims’ of what seems like all the combinations of lights, problems etc on a lot of the posts and have spent many hours – if not days trying to sort my SS out.
Logically, to me, something that is designed for the average person to plug it in and away you go should NEVER have to have Mr/Mrs/Miss Average delving into the router settings adjusting and changing things that he/she would probably have no idea about (or have any interest in for that matter)! Yet here we have pages and pages of problems, and no doubt equal, if not more calls to customer service with similar problems, where you are told to do all manner of thing to your router (which quite often mucks up other things when you have to keep resetting etc!) and still it doesn’t solve the problem! That is the ‘rant’ over with, now to tell you my ‘solution’ (if you can call it that)?...….
I have had teething problems when I first got the SS as most people probably did, which was understandable as VF did their best to accommodate customers over the moon about being able to get a signal where previously it was impossible. Once that had passed my SS settled down to working lovely, and for months no problem apart from the odd reset (I can live with that). It was connected to then a Speedtouch 585 router – no port forwarding, no port clamping, no nothing – just plug and play.
Suddenly for no reason (like many others) it just stopped! Tried all the combinations of instructions under the sun, spent what seemed like an eternity on the phone being told to do all sorts of things that as I have said before would confuse many people and perhaps even question why the heck they had bothered! Eventually I thought it must be my router so I plugged a new BT Homehub 2 in, configured all the port forwarding as told in forums and on the phone and it worked! (This is not the end!!)
Months later it stopped again(solid light 1 to flashing light 1 after trying to reconnect) and no matter what I did, couldn’t get it going again – deleted profile in hub, redid port fwd, reset SS, reboot router, reassigned IP address (had to tell the router a different ‘range’ of addresses to assign to things like my PC, phone etc), spent ages re-reading forums in the hope a solution had been found for the seemingly ‘random’ problems, spoke to customer tech level 2!? and asked what/why this happens, just told to do all the things I had already done, even left it for 2 days while I went away – still flashing light 1 on my return!
I was about to give up and throw it against the wall (yes I really was gonna do it!), ripped it out of where it sits and thought I would try one more thing – I took it to my friend across the road who has same router, plugged it in and it worked!!????? – The only thing different (as mine was stuck behind the PC) was a different ethernet cable – surely not the problem?? – Left it to cycle for a few minutes and then reset it. Plugged it back into my router (after I had deleted the profile for it in my router and turned off port fwd and port clamping – in effect starting from scratch again), and lo and behold it started working, after about 3 hours it was up and running with full functionality – no port forwarding, clamping etc, just plug & play!
So, as I said at the start of my post – could it be that simple? – maybe, just maybe, a big batch of dodgy ethernet leads, as that could be common to everyone that is having problems. If you say ‘nah, can’t be that’ – then what the heck can it be?? Nobody in tech support seems to have a definitive answer! Did plugging into a different router ‘fix’ it? Did walking across the road giving it some fresh air 'fix it'? Did the threat of it being thrown against the wall 'fix it'? – I, for one have no idea, (I really wish I did, because if you know the problem, you can usually find the solution!) but I have discovered, it seems for now, that all these technical things (for me anyway) just didn’t need to be done!
I hope this is possibly helpful to anyone who has been as frustrated as me! - Ian