Vodafone Sure Signal

[Digicom]

Hello Woody
thanks for the reply but only email i have recieved was Today 16:59 saying you had replied in this thread
Subject: Re: Sure Signal - Flashing/Steady Power Light, No Other Lights Lit
Author: Woody (Moderator)

No ther emails from you
kind regards

[Digicom]

Hello Woody

I have just recieved your email and replied with the details you requested

kind regards

[stevewww]

My sure signal power light is illuminated but nothing else will come on.

I have been through the procedures here but still nothing but a constant power light. My friends Sure Signal however works perfectly on my router with my ISP.

My Sure Signal box is one of the original type, serial no. 21197033679.

My router is Sagem F019/10

My ISP is Plusnet

[CDJay]

I got a new sure signal last week, as I thought the additional output would be useful for my office PC, and it hasn't worked. The older sure signal worked fine, barring a drop of quality sometimes during long phone calls.

The new one seemed to do the iniial configuration and then had no light lit beyond a steady power light. This morning the system light is flashing, to no end that I can discern.

I am using a netgear DGN3500, and have a Static IP.  80.176.146.107

My tracert result is below:

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     5 ms     3 ms     3 ms  192.168.0.1
  2    27 ms    27 ms    31 ms  194.159.169.244
  3    28 ms    28 ms    27 ms  anchor-access-4-s2015.router.demon.net [194.217.
23.57]
  4    28 ms    27 ms    27 ms  anchor-inside-3-g5-0-2.router.demon.net [194.159
.161.90]
  5    28 ms    27 ms    27 ms  park-border-1-g1-0-0.router.demon.net [194.70.98
.90]
  6     *        *        *     Request timed out.
  7    36 ms    34 ms    35 ms  ae-32-56.ebr2.London2.Level3.net [4.68.117.190]

  8    29 ms    30 ms    29 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
  9    29 ms    28 ms    29 ms  ae-1-51.edge3.London1.Level3.net [4.69.139.73]
 10    33 ms    30 ms    41 ms  glbx [4.68.62.246]
 11    37 ms    37 ms    37 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.

Any ideas?

Cheers

[CDJay]

Sorry I fo

[CDJay]

My serial number is 40111033300

[Digicom]

Ben is it possible for you to call back again i missed your call

kind regards

[BenJ]

Hi Digicom

Thanks for the time on the phone today glad I caught you in the end

Email sent and new box ordered!  looking forward to your response as this should resolve your issue.

Please let me know!

Thanks
BenJ 
eForum

[Digicom]

Thankyou Ben
much apprciated for your help in this matter and i shall ov course let you no

Kind Regards
Digi

[Grim_R]

Hi,

I received a new SureSignal on 13/05/11, and it still currently has only the power light on. If you cycle the power, the 2 other lights flash for a while then go out. I have been thropugh the troubleshooting guide and carried out the following steps:Confirmed the SS is being allocated a local IP by the router, confirmed I can trace roure as far as the Vodafone servers(59mS RTT), run speedtest (6.3Mbps down, 0.33 up), Forwarded ports 8, 50, 123, 500, 4500 (and now I have assigned it to a DMZ) and confirmed that the SS is registered with VF (the dashboard lists it as Status active ). I have re-set my router, although I believe the same IP will have been allocated.

My ISP is PlusNet, with fairly typical speed for a Market 1 exchange.

My router is a BT HomeHub 2

My SS serial numbner is 40111324253 

Any update of the status would be appriciated.

Speedtest result:

http://www.speedtest.net/result/1296952404.png

Tracert result:

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177] over a maximum of 30 hops:

   1    67 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]

   2    52 ms    50 ms    52 ms  lo0-central1.pcl-ag07.plus.net

[195.166.130.58]

   3    49 ms    49 ms    49 ms  gi7-10-711.pcl-gw01.plus.net [84.93.254.209]

   4    49 ms    49 ms    49 ms  po4.pcl-gw02.plus.net [212.159.1.129]

   5    49 ms    49 ms    49 ms  195.50.122.129

   6    48 ms    49 ms    49 ms  ae-1-51.edge3.London1.Level3.net [4.69.139.73]

   7    49 ms    50 ms    50 ms  glbx [4.68.62.246]

   8    59 ms    58 ms    58ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122]

 

[Grim_R]

Hi,

I received a new SureSignal on 13/05/11, and it still currently has only the power light on. If you cycle the power, the 2 other lights flash for a while then go out. I have been thropugh the troubleshooting guide and carried out the following steps:Confirmed the SS is being allocated a local IP by the router, confirmed I can trace roure as far as the Vodafone servers(59mS RTT), run speedtest (6.3Mbps down, 0.33 up), Forwarded ports 8, 50, 123, 500, 4500 (and now I have assigned it to a DMZ) and confirmed that the SS is registered with VF (the dashboard lists it as Status active ). I have re-set my router, although I believe the same IP will have been allocated.

My ISP is PlusNet, with fairly typical speed for a Market 1 exchange.

My router is a BT HomeHub 2

My SS serial numbner is 40111324253 

Any update of the status would be appriciated.

Speedtest result:

http://www.speedtest.net/result/1296952404.png

Tracert result:

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177] over a maximum of 30 hops:

   1    67 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]

   2    52 ms    50 ms    52 ms  lo0-central1.pcl-ag07.plus.net

[195.166.130.58]

   3    49 ms    49 ms    49 ms  gi7-10-711.pcl-gw01.plus.net [84.93.254.209]

   4    49 ms    49 ms    49 ms  po4.pcl-gw02.plus.net [212.159.1.129]

   5    49 ms    49 ms    49 ms  195.50.122.129

   6    48 ms    49 ms    49 ms  ae-1-51.edge3.London1.Level3.net [4.69.139.73]

   7    49 ms    50 ms    50 ms  glbx [4.68.62.246]

   8    59 ms    58 ms    58ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122]

 

[teleaddict]

I have had my sure signal for since Nov 09 & it has stopped working previously on a number of occasions, but on phoning vodafone it has been sorted quite quickly. This time however it hasn't & it's still not working. For the past week I have only had the first light illuminated (solid), until I tried a reboot tonight where I now have the first light flashing and nothing else.

my SS serial no is 21196795419
my router is D-LINK DSL-2640R
my ISP is talktalk

please help!!!!!!!

[mkc0303]

---

George wrote:

Hi mkc0303,

Thanks for posting. Looking at the speedtest and traceroute results, I can't see anything out of the ordinary there. Your upload speed is certainly sufficient for Sure Signal to work correctly. I can see from our email chain that we're currently waiting for an update from our engineers, I'll chase this up for you and let you know when I get a response back.

George

eForum Team

Well it's been a week and I've heard nothing!!!!!

---

Have I had the firmware upgrade that seems to have fixed other peoples SS boxes on other threads this week?

[Trev]

Hi all

Can you reset and try your VSS again, and see if it's now working?

If not, can you kindly post your VSS serial numbers on this thread, and I'll forward these to our engineers to be looked at.

Regards

Trev

eForum Team

[Digicom]

@Ben or another member of staff

Would it be possible for you to contact me again?

As Ben arranged a new unit on tuesday to be delivered today has not arrived :

But the replacement for my 2nd suresignal unit which was arranged by customer services yesterday

has arrived

kind regards

Digi

I

[chippyleigh]

21228247173 - Still not working, really really unhappy. Vodafone should support their products !!!!!

[mkc0303]

Have reset mine still not working............

Serial Number 40110928104

If you can't get this working I trust you will be round with a new mast to stick up in my garden next week?

[Digicom]

Still Not Working!

Serial Number  40111029183

[Trev]

Hi all

I've forwarded all the serial numbers to our engineers for investigation.

Digicom - You have been sent an email concerning delivery of your new device, which should be completed today. If you've any further issues, just forward these via the email chain, and we'll get back to you.

Regards

Trev

eForum Team

[Digicom]

Hello Trev
Much apprciated for letting me no
Kind Regards
Digi

[richd]

Same problem for me. Nothing for a few days now, One solid and one flashing light. Reseting or power cycling doesn't help/

Serial: 21197153006

Can the Vodafone Admin please add this to the list of serials to be investigated. Thanks,