25-05-2011 10:35 AM - edited 25-05-2011 10:38 AM
15 days since this issue been going on now and i have 2 units replaced since then now 1 of them new units has now gone faulty aswell and is now getting beyond a joke!
Are there any updates what so ever regarding when this will be resolved? As im getting sick of hearing tech support say we are working around the clock and will be fixed very shortly and is begining to sound like a stuck record!.
26-05-2011 09:55 AM
I have been very happy with my VSS for over a year but recently I switched off my PC for a couple of days while away on business. I did not switch off the VSS. On rebooting my PC I have the steady green light and the solid green at the back plus the flashing orange to show that there is a working link. Having tried all of your suggestions without success all I can report is that on my last attempt, having disconnected the VSS for an hour, I did see the green lights cycle once but now I am back with just the first steady light. What can I try next please?
26-05-2011 11:19 AM
I'm also having this problem. Pleas add my SS to the list of those having problems.
I use a Draytek Vigor 2820 ADSL router. UPnP is enabled. I haven't tinkered with the port forwarding settings. It's been working reasonably well up until a few weeks ago. Sometimes a reset fixes it. Today it's making no difference.
Wish it was more reliable!
Thanks for any help.
26-05-2011 01:37 PM
26-05-2011 07:45 PM
Many thanks for the update. Your post indicates you've now had two units and that one of those units has become faulty. Are you saying that one of them is working?
Have you tried de-registering the unit and re-registering 24 hours later?
Hey mtcsltd and greybridge,
I've just forced a resync of both of your units. Would you be able to update the thread to confirm whether this has worked for you or not?
26-05-2011 08:42 PM
Cheers for your post. I've just done that for you.
You need to factory reset your device and you should be ready to go.
We don't pick and choose, sylv! We are allocated posts to work on a first come, first served basis. If others have posted since the first reply was logged, then I feel a duty to do my best to address all posters at the same time
To factory reset:
Let me know how you get on.
26-05-2011 09:53 PM
My SS is not working.I'm getting a flashing power light.
SS box no: 21197218163
SS has an IP address assigned, which I can ping from my laptop.
Traceroute shows that I can access the servers (See below).
I'm not sure how to proceed. The box was working well for nearly a year.
Traceroute has started…
traceroute to 18.104.22.168 (22.214.171.124), 64 hops max, 52 byte packets
1 192.168.2.1 (192.168.2.1) 3.364 ms 0.651 ms 0.994 ms
2 losubs.subs.dsl1.mbr-roch.zen.net.uk (126.96.36.199) 27.600 ms 33.196 ms 28.683 ms
3 ae0-136.cr1.mbr-roch.zen.net.uk (188.8.131.52) 29.156 ms 27.877 ms 28.454 ms
4 ae2-0.cr1.kp-leeds.zen.net.uk (184.108.40.206) 29.949 ms 28.683 ms 31.441 ms
5 ge-3-1-0-0.cr2.kp-leeds.zen.net.uk (220.127.116.11) 28.484 ms 28.461 ms 29.783 ms
6 ge-3-0-0-0.cr1.th-lon.zen.net.uk (18.104.22.168) 32.994 ms 63.078 ms 36.173 ms
7 sl-gw23-lon-11-1-0.sprintlink.net (22.214.171.124) 36.675 ms 34.053 ms 34.041 ms
8 sl-bb23-lon-9-0-0.sprintlink.net (126.96.36.199) 35.372 ms 34.426 ms 34.627 ms
9 sl-bb20-lon-3-0-0.sprintlink.net (188.8.131.52) 36.511 ms 34.977 ms 35.588 ms
10 184.108.40.206 (220.127.116.11) 33.892 ms 37.126 ms 39.864 ms
26-05-2011 10:08 PM
Hi Lee, would you please be able to force a resync at my sure signals as my message (copied below) on another thread hasn't been picked up as of yet (and i have little/no signal at both my addresses!!)
The serial number for my sure signal (V1) based at BB7 4PY is 21224323952. The serial number for my other sure signal (V2) based at cw2 5fh is 40110712193. It appears both of them have the same fault (a steady power light only, a green light on v1 and a red light on v2). I have deregistered and re-registered v2 as it has never worked properly. V1 stopped working approx 3-4 weeks ago (just before i purchased v2 for my new house). if you could resync my suresignals or whatever it takes that would be gratefully appreciated.
26-05-2011 11:11 PM
Thanks for the response, does that mean that I have to post say every hour in order to get a response as I have been posting for a week now and only had two replies when I get a bit cross?
I have tried a factory reset once again, the lights come on in sequence and then go out aprt from power then after 5 mins Im back to the flashing power light yet again.
Whatever has made this happen to so many boxes need to be sorted asap. I have 5 contracts linked to this box in order to make a call in my house. I will be leaving Vodafone if this is not sorted, Ive not been able to make calls/receive calls for a week now and Im paying for this kind of service.!!!!, would you pay for this???
I know its not your fault and you are taking the brunt of people frustration but where else do we go? you cant get an answer if you ring, you ccant deal with all the posts on this forum, theres far too many now!!
Where is the customer service for valued customers, or any service, we cant use our phones!!!!!!!!!!!!!
If by any mirale something happens to the box overnight i will post again tomorrow and let you know, but not much faith in that happening really.
Looks like it Ill be going to the Vodafone shop Saturday, I cant do another week like this.
27-05-2011 12:54 AM
My Suresignal (older version) has been working fine. Several weeks ago it stopped working and only has a solid power light.
On power up its steps through all the LED's then reverts to just the power light being on.
I went thru the checklist on the forum -
it has an ip address
I can see it connected
It doesn't see the internet
I have reset all the comms kit (router, BB modem, etc) No change
I have connected the SS direct to the BB modem No change
My router is a Netgear N300 (WNR2000 V2). ISP is Virgin Media (cable)
27-05-2011 02:08 AM - edited 27-05-2011 02:12 AM
Thanks for your reply just to confirm yes i have 2 suresignal units and both are not working.
Regards de-registering the units and re-registering ive done this 6 times since this issue first started (17 days ago) on 10th May
Being honest i think these version 2 suresignals i just recieved are terrible and would prefer 2 of older versions again
27-05-2011 01:49 PM
Hope you can help.
We are having a problem with our SS suddenly after a year wihout problems.
I have check all the settings etc as suggested throughout the message boards and have also spent half my day on the phone to support. The engineer were able to verify all ports were opened correctly etc but its still broken! He asked me to call Virgin to see if they had made changes, they haven't.
We have a solid light power on the box and thats it, been like it since 25th May now.
Serial number is 21197206531
What do we do now? I live in an area surrounded by trees and have a newborn baby to look after with no Mobile signal to the outside world
27-05-2011 05:11 PM
My suresignal is now working!
Its been off for 2 weeks.
The fix for this is as described in the Troubleshooting guide.
Simply hold down the reset button, wait for all the lights to come on.
Keep your finger on the reset button and pull out the power cable.
Keep your finger on the reset button and replace the power cable.
release the reset button.
Once the device has reset you should see the power button and the @ button lit.
It then took a further hour for the device to work.
Incidentally, if your device worked before the recent vodafone service upgrade, then it should work without doing anything to your broadband router configuration.
27-05-2011 07:09 PM
27-05-2011 07:29 PM
I'll address those that I know are fixed first of all.
Digicom, greybridge and mwhale - It's fantastic that your Sure Signal units are now in working order, thanks for letting me know.
Kev6eel, would you be so kind as to let e know your Sure Signal serial number please?
vchaney, tbailey7 and SammiC - I have just performed a resync for all of you on all serial numbers listed. Please let me know how it goes.
27-05-2011 07:41 PM - edited 27-05-2011 08:37 PM
Don't worry; I'm not ignoring you I just got a little lost in all the names I had to reply to just now.
I can see that George forced a resync for you a couple of days ago judging by his reply to your post in another thread.
If the resync hasn't worked, then you just need to perform a factory reset.
To factory reset:
Let me know how you get on.