Following series of 10 second power cuts SureSignal will not connect

[bonson]

I had a series of short power cuts yesterday, and now my suresignal box (2) will not work correctly. It's been sat overnight now with a solid red light and the other two flashing.

Upto now it's been working fine. Please see details below

The issue you’re experiencing:

What light sequence you're seeing:solid red, other two flashing

Your speed test results: download is 24.52, upload is 18.21

Your external IP address 86.140.78.238.

Your Sure Signal serial number: 40123236438

The results of a traceroute:

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    18 ms     8 ms     6 ms  bthub.home [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    48 ms    29 ms    30 ms  31.55.187.188
  5    41 ms    32 ms    29 ms  core1-hu0-8-0-5.southbank.ukcore.bt.net [195.99.127.178]
  6    34 ms    34 ms    29 ms  peer1-et-10-1-0.telehouse.ukcore.bt.net [195.99.127.3]
  7    32 ms    42 ms    31 ms  lndgw2.arcor-ip.net [195.66.224.124]
  8    36 ms    30 ms    34 ms  85.205.0.86
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Please help.

Regards

James

[BandOfBrothers]

Hi

Please take a look at My-sure-signal-has-stopped-working-what-should-I-do.

As a troubleshooting tip It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing.

They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[bonson]

Thanks for this,

I've been through the help guides including resetting and turning off of smart hub settings. The end point was collecting the information posted above.

This feels like a a server issue tbh, especialy as it was working absoutely fine and then stopped. I'm wandering if the power cuts have meant a queue of box/server handshakes that need cleared by admin.

I'm not sure how to go about the power supply check without buying a new power supply - would rather confirm with Voadafone first if my box is talking to their servers bnfore spending any more money.

[BandOfBrothers]

You're welcome. 

I hope this is resolved ASAP for you. 

The latter part of my reply indicates on what types of power supplies that are around the home typically.