29-02-2012 08:03 PM
over the last few days i have noticed my suresignal has been blocking my incoming calls and text messages, it send the calls to voicemail while the texts wait until i get signal outside and then come through in bulk, i have tried resetting, deregistaring and reregistaring but with no luck, please help.
suresignal serial number is: 21230741262
29-02-2012 08:38 PM
Sorry for the delayed response here. We're a little busier than normal so it's taking us longer than we'd like to respond.
I've been through the entire thread and can see there are a number of users unable to receive traffic through their VSS.
All the below users have given me their serial numbers and I have forced a resync of all users' units. Please let me know if the issue still persists after 24 hours and I will raise this to the support teams for further investigation:
The following user has given me the serial number but the VSS is currently showing as de-registered. I will be unable to include you in any investigations until the VSS has been re-registered:
I need the following users to provide me with the VSS serial number please:
For those that have already provided me with the serial numbers since the issue started, could you all confirm whether this issue is still ongoing after 24 hours?
01-03-2012 05:08 PM
I too am having problems with my Suresignal. I can make outgoing calls but I have no incoming calls. Incoming calls go direct to voicemail.
On my Sure Signal box I get power, internet & service lights but my User light is off. I have full wifi signal on my Iphone & internet works fine on my Mac. I have no other devices plugged into my modem.
My Sure Signal serial code is 21227829153
Ping is 33ms
Download speed 5.50mbps
Upload speed 0.74mbps
Would greatly appreciate your help.
01-03-2012 08:27 PM
01-03-2012 10:08 PM
This didnt resolve my problems with the sure signal, its been on over 26 hours and still going straight to voicemail when connected.
heres my download and upload speeds if it helps
01-03-2012 11:02 PM
02-03-2012 01:44 PM
02-03-2012 05:56 PM
Yes having no joy with mine for a few days now.
Cannot make or receive calls and same with text. Full signal, done all sorts of trouble shooting as oer every thread there is on here and still nothing.
What has happened.
Serial number 21197081454
lights on that should be on, reset, turned on, off, talked to it nicely, noithing. Help please
Phones work ok when sure signal off but living on the edge of the world and Vodafone signal not very strong we need it working.
02-03-2012 06:27 PM
03-03-2012 06:06 PM
Any update on this issue like what is casuing it and how long to get a fix.
Do I need to leave the sure signal on as this causes our phones not to work or can you fix it whilst the sure signal is off and we have functioning phones?
Come on, at least give us some feed back on this.
03-03-2012 11:33 PM
04-03-2012 02:16 PM
We've been experiencing the same issues with trying to make and receive calls.
My Sure Signal serial number is: 21221074871
On BT Infinity 37Mb download and 6.83Mb upload.
Any help would be really appreciated!
04-03-2012 03:35 PM