14-02-2012 12:43 PM
I'm at university so I live on campus in halls. In my room, I just use my laptop but the internet is provided by the university. When I first got the Sure Signal, I gave them the MAC@ so they would allow the connection.
Ping Test Results:
Packet Loss: Unable to test
Line Quality: B*
Server: Milton Keynes, Distance: ~100mi
ISP: University of Bath, 4.2/5
15-02-2012 02:32 PM
Thanks for coming back to us with those ping tests.
Having had a look at your Sure Signal I can see it connected to our servers yesterday afternoon at 15:48. If the issue is still present then could you please reset your router and if that makes no difference try the VSS in another location away from campus?
If the attempt away from campus works then there's an issue with the connection locally and you'll need to speak with the IT department in order to rectify the issue.
21-02-2012 01:37 PM
There's no other location I can try since I live on campus and I won't be going home for a few weeks. I spoke to the IT department about it and they said that there have been no changes to the service and there are no problems this end.
It's been over a month now..!
22-02-2012 01:36 AM
I seem to have given you my Iphone serial no.......!
SS Serial No is - 40111649477
I have, since my last forum post requested a new sim card as phone doesnt seem to pick up 3G signal anywhere other than in the house whilst connected to SS.
as prev post, Phone still picks up full 3G sig whilst connected to SS, with inactive service.
22-02-2012 05:32 PM
Thanks for updating the thread for me.
@ Sarie - cheers for checking with the IT department at university. I can see your VSS is still connecting to our servers. Tell me; are outbound calls and texts also affected? If so then I've sent you a private message which will give you the options for getting in touch with our team.
You can find your PM Inbox at the link provided
@ ash53 - I've also checked your VSS and it's also connecting to our servers regularly. I can however see that your unit has been flagged for a resynchronisation so I've forced this through for you. Could you factory reset the VSS for me and let me know if the issue persists?
- Hold the reset button till all the lights come on or flash (about 30 seconds)
- Keeping the reset button held, remove and re-insert the power lead
- Once all the lights come back on or flash, release the reset button
- The VSS should come online within the hour
Cheers to you both,
24-02-2012 01:35 PM
I've read the private message and tried using the contact form but unsurprisingly, "the service is unavailable". Apparently you're working as fast as you can to solve the issue and hope to restore the service soon...
You said if I'm unable to access the Contact Us form, to email a number you can call me on. I can't receive calls and it's the only phone I have so it's not really possible.
Is there a direct number I can call to sort this out without waiting forever? Obviously I can only do this away from the VSS and in another building since my whole accommodation block has no service from Vodafone.
25-02-2012 12:35 AM
25-02-2012 04:26 AM
26-02-2012 04:33 PM
I am experiencing this problem - I have a full signal and can make calls, but can't receive calls or text messages. This has been happening for the last few days I think, but it's hard to tell as everything looks normal. I spoke to 191 yesterday and they sent me a test message which I received straightaway, but I'm still not getting anything from anyone else (I've tested a few times), and when you call the number it goes straight to voicemail.
My sure signal serial no is 40110912645 - its the older version (bought May 2011). Mobile is an HTC Wildfire, on BT Vision, download speed is 3.20 mbps, upload 0.72 mpbs. Power light is on and system light is on.
Please help! Thanks.
26-02-2012 11:18 PM
27-02-2012 08:27 AM
My SureSignal is showing exactly the same problem, serial number 21227825490. Every time I try it I can't receive calls or text messages. It's been happening now for about a week.
I've tried resetting the device but that's made no difference and it's been working fine up until last week. Please take a look to see if it's something you can fix at your end.
27-02-2012 05:36 PM
Hi again - this seems to be a common problem, I'd really appreciate if someone could let us know if this is at least being looked at? Any updates at all would be welcome. Thanks.
27-02-2012 08:32 PM - edited 28-02-2012 05:11 PM
You have already posted this and it can be found here
As soon as an advisor is available they will be along to help
27-02-2012 09:26 PM
I had to phone Vodafone and go through 2 people until I could speak to the manager. Apparently if resetting or a re-sync does not work, the next step is to try the Sure SIgnal device in another location using a different internet connection. Extremely inconvenient for me seeing as I am living at university. Eventually after a lot of complaining, I am being sent a new Sure Signal device. Hope this solves the problem...
27-02-2012 09:34 PM
28-02-2012 04:58 PM
This is a different problem - please don't close this thread as the problem is definitely not resolved for me. I've been experiencing this for over a week now and have had no help from Vodafone to fix this. I'm sure you can appreciate how frustrating this is for us. Please can someone contact me soon with a solution.
28-02-2012 07:55 PM
The best thing to do is probably call Vodafone yourself as it takes ages to get a reply on here.
29-02-2012 01:21 PM
Thanks Sarie. I'm posting again so this gets bumped up to the top of the list again - hopefully someone will take notice soon! I will be calling Vodafone customer services again tonight, they don't seem to know much about Sure Signal though. Any tips from other users welcome! Thanks.