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Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: Full signal but can' t receive calls or texts

Hi Catty,

 

Did you perform the actions as outlined by James?

 

If so then I've forced a resync for you. Please factory reset the device as follows:

 

  • Hold the reset button till all the lights come on or flash (about 30 seconds)
  • Keeping the rest button held, remove and re-insert the power lead
  • Once all the lights come on or flash, release the reset button
  • The VSS should come online within the hour

Cheers,

 

Lee

Message 101 of 366 (12,014 Views)
Rank 3: Occasional Poster
Catty
Posts: 46
Registered: ‎14-01-2011

Re: Full signal but can' t receive calls or texts

Thanks for the quick response Lee. Yes I did exactly as James said and I thought it was ok but late last night some problems again, then today noticed the S/S lights were not as they should be. Have now followed your further instructions and waiting to see what happens! Fingers crossed all will be well this time! Thanks again!

Catty.
Message 102 of 366 (12,009 Views)
Rank 1: Guest
millers_
Posts: 6
Registered: ‎28-01-2009

Re: Full signal but can' t receive calls or texts

Hi,

After doing all the steps advised, my SS is still not working, I done the postcode and then the reset last night, work up this morning and still no inbound calls or texts. What else can we do to sort out this issue?

Thanks
Ross
Message 103 of 366 (11,997 Views)
Tech Team
DaveCD
Posts: 5,938
Registered: ‎26-07-2011

Re: Full signal but can' t receive calls or texts

Hi Catty

 

Thank you for your post and please do keep us updated as I understand you have now updated your details.

 

Hi millers_

 

I can see that you have updated your postcode and the update has now been implemented, we have re-synced your device and if you could follow the steps again and let us know how it is after a couple of hours.

 

Many Thanks

 

DaveCD

eForum Team

Message 104 of 366 (11,983 Views)
Rank 3: Occasional Poster
Catty
Posts: 46
Registered: ‎14-01-2011

Re: Full signal but can' t receive calls or texts

Hello DaveCD,

I am pleased to report that all seems fine today, thanks!

Catty.
Message 105 of 366 (11,979 Views)
Rank 1: Guest
marrtyn
Posts: 6
Registered: ‎25-07-2010

Re: Full signal but can' t receive calls or texts

Hi

I have this issue of no incoming calls for about a week now. Have re-set numerous times, but unable to cure problem. Has worked fine over the last year.
No 21229338203

Up 5.68 Down 0.58

Any help appreciated. Cheers
Message 106 of 366 (11,898 Views)
Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: Full signal but can' t receive calls or texts

Hey marrtyn,

 

Thanks for your post regarding not being able to receive inbound traffic over your VSS.

 

Could you check this post from James as this has worked for everyone on this thread?

 

Cheers,

 

Lee

Message 107 of 366 (11,876 Views)
Rank 1: Guest
marrtyn
Posts: 6
Registered: ‎25-07-2010

Re: Full signal but can' t receive calls or texts

Hi

 

Thanks for that, but I have changed the postcode and back again as suggested.  Left the VSS to settle for over an hour before changing the postcode back and also re-booted the VSS.

 

Still only able to make calls not receive them.

 

Incoming calls go to answerphone after a long wait.

 

 

Message 108 of 366 (11,870 Views)
Rank 1: Guest
marrtyn
Posts: 6
Registered: ‎25-07-2010

Re: Full signal but can' t receive calls or texts

Just s quick update, I did another factory re-set last thing yesterday and then left it to stew overnight.

 

My phone rang this morning for the firzt time for over  a week.  In fact, I've had two calls since starting this post.

 

Anyway, everything seems fine now.

 

Cheers.

Message 109 of 366 (11,851 Views)
Rank 1: Guest
Mulholia
Posts: 2
Registered: ‎15-03-2012

Re: Full signal but can' t receive calls or texts

Hi I cant recieve calls or texts either now for last few days ,SS number 21196761072,tried factory resets ,cant access suresignal on account page to carry out postcode change ,please help Thanks
Message 110 of 366 (11,840 Views)
Rank 1: Guest
alexball
Posts: 2
Registered: ‎16-03-2012

Re: Full signal but can' t receive calls or texts

Hi

 

I'm having the same problem.  Has previously worked fine for nearly a year. 

 

I have tried the remedy suggested by James but not luck

 

Is there anything you can try for me please. 

 

Serial number is 40112449851

 

Thanks

Alex

Message 111 of 366 (11,826 Views)
Rank 1: Guest
Mulholia
Posts: 2
Registered: ‎15-03-2012

Re: Full signal but can' t receive calls or texts

Have now tried poscode change as directed then reset but stil not working ,help vodafone please.
Message 112 of 366 (11,817 Views)
Moderator (Retired)
James
Posts: 23,636
Registered: ‎21-07-2008

Re: Full signal but can' t receive calls or texts

Hi Mulholia,

 

I have taken a look at your serial number for you and can see that it is still showing the incorrect postcode.

 

I have updated this for you this evening and also re-synced the Sure Signal remotely, please can you test this in one hour and if it still doesn’t work, please then try a reset as outlined below.

 

@ Alexball, I have re-synced your Sure Signal for you this evening please can you give this one hour and let me know if the issue continues.

 

 

VSS Factory Reset

 

Hold down the reset button until all the lights show (about 30 seconds)

Keeping the reset button held down, remove then re-insert the power lead.

Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

 

James   

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 113 of 366 (11,809 Views)
Rank 1: Guest
alexball
Posts: 2
Registered: ‎16-03-2012

Re: Full signal but can' t receive calls or texts

thank you James - working perfectly now!
Alex

Message 114 of 366 (11,779 Views)
Rank 1: Guest
mrfabulous
Posts: 4
Registered: ‎19-03-2012

sure signal blocking incoming calls and texts

[ Edited ]

Hi 

 

I am a long time reader and first time poster on these forums having endured 12 months with my sure signal.

 

I thought all my problems had been resolved when i got the new sky n router and sure enough it plugged and played with my sure signal box. It has been working beautifully for the last 2 months with only 1 reset of router and suresignal box - this I can live with.

 

However over the weekend my phone, a nokia e72, stopped receiving texts and incoming calls. After a fruitless moring reseting phone, sure signal and router repeatedly I have turned the SS box off as it is the only way i can get incoming calls albeit on one bar.

 

Can anyone suggest a solution?

 

tracert below

 

 

Tracing route to 212.183.133.181 over a maximum of 30 hops

  1     3 ms     3 ms     2 ms  SkyRouter.Home [192.168.0.1]
  2    27 ms    28 ms    35 ms  5e033Afe.bb.sky.com [94.3.58.254]
  3    26 ms    30 ms    25 ms  10.245.158.65
  4    35 ms    36 ms    37 ms  89.200.131.183
  5    31 ms    32 ms    33 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  6    31 ms    31 ms    32 ms  85.205.116.6
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 

 

Message 115 of 366 (11,771 Views)
Rank 1: Guest
mrfabulous
Posts: 4
Registered: ‎19-03-2012

Re: Full signal but can' t receive calls or texts

Hi

 

Pleased to see a solution to this issue.

 

However I cannot access the my suresignal part of the website - sorry - we're unable to process your request right now.

 

Its been like that all day and I am still missing calls and texts.

 

Box number is 40111330599

 

Any ideas?

Message 116 of 366 (11,760 Views)
Rank 1: Guest
ams99
Posts: 7
Registered: ‎05-09-2011

Unable to receive calls or sms on Desire

My phone has worked fine since installing the SureSignal box. However, for the last week i have been unable to receive calls and unable to receive sms (sometimes they arrive a day or so later). The calls go straight to voicemail. I have now disabled the voicemail and all the callers now get is this person is unavailable. I can make calls successfully as well as send sms.

 

I have reset the phone, done a battery full, changed to a different network and then back to Vodafone but still no joy.

 

Can anyone offer suggestions please.

 

The phone and SIM are around 10 months old.

 

Thanks,

 

Alan

Message 117 of 366 (11,748 Views)
Rank 1: Guest
ams99
Posts: 7
Registered: ‎05-09-2011

Re: Unable to receive calls or sms on Desire

Having the same issue as Mr Fabulous. Unable to access Sure Signal page

Message 118 of 366 (11,739 Views)
Rank 1: Guest
mrfabulous
Posts: 4
Registered: ‎19-03-2012

Re: Unable to receive calls or sms on Desire

Alan

 

If you call customer services on 191 they can change the postcode on your SS.

 

Mine has just been done, performed factory reset and waiting for those lights and bars to come on.

 

You couldnt make it up

 

Mr fabulous

Message 119 of 366 (11,715 Views)
Rank 1: Guest
mrfabulous
Posts: 4
Registered: ‎19-03-2012

Re: Unable to receive calls or sms on Desire

full service has been resumed

Message 120 of 366 (11,710 Views)