22-06-2012 10:39 AM
22-06-2012 08:20 PM
Have been using a Sure Signal since 2009, but during the past two days I have been unable to receive calls or texts. I can dial out and I can send texts without issue. No changes to the lights , my broadband provider or the phones in use. My serial no is 21196770982.
Any assistance appreciated.
22-06-2012 09:15 PM
The SureSignal has been switched off for about 20 hours, just switched it back on now and still getting the same problem
It affects both mine and my fianceé's phone.
The lights are all normal, we can send text messages and make calls, have a full 5 bar signal, but we cannot receive calls (goes to voicemail, on both of our phones) or recieve text messages.
I have unplugged the Sure Signal again because we need to be able to receive calls/messages albeit on a bad signal from the mast!
I have tried again changing it to the ST10 postcode and waiting then changing it back. This has not made any difference this time around either.
What is next to do please?
22-06-2012 09:28 PM
Just wondering is anybody else having problems today receiving calls via sure signal? My SS normally works fine but today even though i can make outbound calls and send/receive texts, any incoming calls are sent to my voicemail. This happens on an iphone 4 and 4S in our home. Tried resetting both iphones and even the suresignal but still problem persists. SS serial # 40111063430. Please tell me i'm not alone!
23-06-2012 08:38 AM
James, for the last 24 hrs there seems to be serious problem with Sure Signal at the moment. All incoming calls are being forwarded to voicemail, outgoing calls work fine. Reset the unit, makes no difference. if i switch off the SS, all incoming calls are received.
23-06-2012 12:40 PM
I have similar issues with my sure signal box. I cannot receive calls or texts, and can't make them either, despite having a full signal (although dos not appear to be 3G, as the 3G icon on my Samsung galaxy s i9000 on flashes on then staright back off again, only every now and then.
I have followed the posts here and folowed the instructions for resetting my SS box - but no joy.
What do I do now?
23-06-2012 01:45 PM
I have been trawling through the forums and can see a few posts where people have the same issue as me but I cant actually see any solutions that I can try? I have had the sure signal since Feb and had no issues before now. My husband and I both had 5 full signal bars and are able to make outgoing calls but are not receiving any txt messages or incoming calls. When people try to call us they get our VM straight away.
I have tried calling vodafone tech support and they were very unhelpful and told me I had to take my VSS into a vodafone store to be sent away to be looked at which could take up to 7 days! Without sure signal we have no vodafone signal and to be honest this is the only reason i have 2 contracts with vodafone which are soon due for renewal. If I cant get this fixed I will not be renewing.
Can you please suggest anything other than resetting my sure signal from here or the tech team resetting my sure signal and removing the battery from my mobile? I have tried all of these and nothing is working.
My serial number for the sure signal is 40114618479.
I have searched the trouble shooting guide and there is nothing about this problem.
Please help :-s
23-06-2012 04:26 PM
had the similar problem customer support was crap said same to me abouttaking it back as they wont hold there hands up & say they have a problem.
if you go to settings on your phone to 3g only, it allow the phone to work until issue resolved....hope it helps feel for you
23-06-2012 04:52 PM
Have same problem, cannot receive calls or texts.
Sure signal has worked for a long time but stopped last week, been without calls or texts for two days. Get flood of texts and voicemails when I get out of the signal area.
No changes at home where normal Vodafone signal is non-existent.
Four phones contracted to Vodafone, none can make or receive calls or texts.
Only got on Vodafone network because of sure signal.
One message states ‘Solved – go to solution’ but clicking link doesn’t take me to any answers!
Serial number 40111018046
Can anyone help please?
23-06-2012 10:33 PM
24-06-2012 08:21 AM - edited 24-06-2012 08:22 AM
Ok folks, there is a solution to the missed incoming calls/texts: as steveH99 has mentioned, change the postcode to which the SS is registered to (use a REAL postcode, not a dummy one). leave it for 10 mins and then change it back to your correct postcode and voila! You can now receive calls/texts
24-06-2012 09:35 AM - edited 24-06-2012 09:35 AM
We have had a similar issue in the past and it has been caused by a back end server migration.
However as mention if you log into your online account and select manage your Sure Signal, you will need to change the postcode to a different one such as ST1 5GP, leave this for 10 minutes and then change it back to the correct postcode.
Once done you may still need to have your Sure Signal re-synced however, give this a go and if you need it re-syncing let us know the serial number and we can get it done.
If you have any comments regarding how I have handled your query today, please complete our short feedback survey.
24-06-2012 12:01 PM
We have seen another thread regarding this issue which has been resolved by updating the location profile on the Sure Signal.
To do this please can you;
Log into your online account,
Select manage Sure Signal,
Change the postcode to ST1 5GP,
Leave for 10 minutes,
Change the postcode back to the original one.
This should then resolve the issue however, a re-sync may be required once done which we can do for you if you post us your serial numbers in this thread.
24-06-2012 01:23 PM
As I've said twice now I have tried this change of postcode twice and I still cannot receive calls or texts on the two phones attached to my sure signal.
Can you resync please?
Serial number 21231542222
24-06-2012 05:42 PM
Sure signal serial number 40111018046
Postcode NE20 9AG
Tried changing postcode and back again as advised in e-forum didn't work.
Then after online chat this morning with Alisha have followed process advised by technical team to reset.
Tried twice now but no good.
Does anyone at Vodafone really understand what has caused this problem and what to do about it?
Doesn't seem like it.
Four contract pay monthly phones absolutely useless.
Can anyone help please?
24-06-2012 06:10 PM
I have tried changing the post code, leaving for 10mins then changing back. Still no joy, tried resetting after doing this aswell. Any ideas what else we can try?