31-05-2012 09:49 AM
Activated the micro sim for my GS3 today, However my galaxy S3 does not appear to work with the sure signal, does anybody know if these two are not compatible as they sure signal worked fine for my previous phone (sensation XE)
Solved! See solution
31-05-2012 12:02 PM
When you upgraded your phone you would have swapped your old SIM card for a new MicroSIM. This is where your problem comes from. The SureSignal uses the unique serial number of your SIM to determine wether your phones allowed to connect or not. As this has changed it now thinks you phone is no longer allowed access.
There are a few ways to fix this, they dont all work for everybody.
- Wait - as frustrating as it can be waiting a day or so will usually solve this. It takes a short time for the change of SIM card to filter through the Vodafone systems and make it's way to your SureSignal.
- Re-Add your phone number - Some users have reported removing and adding the number to the Sure Signal fixes this. The problem you woulf have here is if the number is the main account, this canot be removed without de-registering the Sure Signal
- Call the Sure Signal Support Team - As mentioned in the help center article What should I do if I replace my SIM card but keep the same phone number? call the Sure Signal support team and let them know. They can then manually update the records on the Sure Signal system.