Galaxy S3 not connecting to Sure Signal V2.

[JHutley]

I have had a Sure Signal V2 for a number of months now. Both my girlfriend and I are on Pay Monthly Vodafone contracts. She has had a Galaxy S3 for well over a year now, and I have had an iPhone 4S for nearly 2 years. In addtion, her work mobile is some HTC device also on Vodafone.

Both the HTC and iPhone 4S register to the Sure Signal fine and can make/recieve calls and have full signal constantly. No matter what I try, the Galaxy S3 never connects to it.

I have registered the SS to myself and later my girlfriend, added and removed the number multiple times, but the Galaxy S3 never connects!

Please help! We only purchased the SS because the S3 struggles with signal in our house, the iPhone usually picks up a bar or two of 3G.

Thanks.

[digitalangel]

1) Make sure 3g is enabled on the Samsung handset

2) Make sure the number has been added on "my vodafone" to the list of registered numbers in the SS section.  

3) Reset the VFSS device by holding reset button in for 20secs

4) Call VF 191 or 08700 700 191 and ask them to resync the device

Should sort it out.

If other handsets are working then that indicates the VFSS is working properly, so maybe handset issue. Forum guys/girls should be able to advise though

[Retired-Kay]

Hi JHutley,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

[JHutley]

Thanks for the response Kay, but I was hoping for a more tailored reply, not a generic copy and paste.

I have read the troubleshooting thread many times and not come to a resolution.

I am confident the SS is working correctly, I was thinking it was more likely to be a network issue with the phone/sim.

I can follow the below steps if you really think it is necessary, but I would like to ask for this procedure for the latest Mac OS, I do not own a Windows computer.

Regards,

Joe

[JHutley]

Speedtest: 5.25Mbps Download, 0.82Mbps Upload

Pingtest: 15ms (1ms Jitter)

IP: 87.112.43.241

SS Serial: 40113843789

Traceroute:

traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  dsldevice (192.168.1.254)  6.661 ms  1.512 ms  1.106 ms

 2  lo0-central10.ptw-ag01.plus.net (195.166.128.195)  16.930 ms  43.776 ms  46.975 ms

 3  link-a-central10.ptw-gw01.plus.net (212.159.2.144)  93.163 ms  47.995 ms  47.338 ms

 4  xe-4-2-0.ptw-cr01.plus.net (212.159.0.240)  98.891 ms  87.391 ms  81.654 ms

 5  te-4-2.car5.london1.level3.net (217.163.45.249)  79.286 ms  107.964 ms

    te-3-4.car5.london1.level3.net (217.163.45.181)  81.181 ms

 6  ae-52-52.csw2.london1.level3.net (4.69.139.120)  91.313 ms  88.055 ms  98.894 ms

 7  ae-225-3601.edge3.london1.level3.net (4.69.166.146)  109.183 ms  97.197 ms  81.814 ms

 8  cable-wirel.edge3.london1.level3.net (195.50.124.26)  87.288 ms  79.150 ms

    cable-wirel.edge3.london1.level3.net (195.50.124.138)  87.580 ms

 9  195.2.30.61 (195.2.30.61)  88.346 ms  100.953 ms  95.309 ms

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

21  * * *

22  * * *

23  * * *

24  * * *

25  * * *

26  * dsldevice (192.168.1.254)  1.514 ms !H  1.148 ms !H

[Retired-Matt_B]

Hi JHutley,

Thanks for confirming the information Kay had asked for.

Everything looks fine with the results you've posted.

We can check the registration for you to ensure the S3 is assigned to the Sure Signal. Email us here and we'll have a look into it for you.

Alternatively, you can make sure the phone is registered yourself by looking on My Vodafone.

Thanks,

Matt B