Vodafone Sure Signal

[James]

Hi Guys,

I understand your frustration however this issue is not caused by a faulty Sure Signal device however; we have raised this with our support teams to see if we can get a remedy for this issue as soon as possible.

In the meantime the best alternative would be to use WIFI.

James

[dlorde]

I'm having the same problem with my new VSS (Serial Number: 40120914433) - good 3D voice connection, but no data connection.

I realise wifi is generally better, but I need a VSS data connection for occasions when the wifi is not operational.

Did the support team ever come back with a useful response or explanation?

[dlorde]

Once again, merely posting here was enough to get a resolution (this is like 'Cardboard Guru' syndrome, where you see the mistake or error halfway through explaining the problem to someone else).

After power-cycling both the VSS and the mobile phone for the umpteenth time, the phone came up with a Vodafone pop-up prompt asking me to turn off wifi so Vodafone Wifi could be enabled (or registered?). When I did this, I got another phone prompt telling me it had been done, and voila - network data was working!

I'm now able to switch between using wifi and mobile data on the VSS without any problem.

I'm not sure where the pop-up Vodafone prompt came from (the My Vodafone app?), as I've not seen it before, but it did the job.

Maybe this can be of some help to others...