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Solution

HELP! Sure Signal 2 both lights flashing

markab46
3: Seeker
3: Seeker

Hi folks

 

First post here - hopefully someone can help me! I have had a sure signal (v2) for a couple of years without major problems. We just moved house but the sure signal is plugged into the same router (BT Home Hub 5) which was on fibre at the old house, now it's on ADSL. Initially no problem - but after 3 days it's just in a state of solid power light and the two other lights flashing. I have tried resets, power downs, moving the device onto a different port, changed ethernet cable - all the same result.

 

Don't know if it needs some kind of re-sync but this is really bugging me now when I really need it due to poor mobile signal at the new home. I'd be really grateful if one of the experts on here can shed some light!

 

Your speed test results from here.
Ping - 19mS

Jitter - 1mS
Download Speed - 18.75 Mbps
Upload speed - 0.78 Mbps

 

Your external IP address from here.
109.146.177.37

Your Sure Signal serial number:
40121332270

The results of a traceroute.


Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  BTBusinessHub.home [10.0.0.1]
  2     8 ms     8 ms     8 ms  217.32.144.167
  3     9 ms     9 ms     9 ms  217.32.144.190
  4    11 ms    11 ms    10 ms  213.120.181.246
  5    11 ms    10 ms    11 ms  217.41.169.241
  6    13 ms    11 ms    12 ms  213.120.179.83
  7    10 ms     9 ms    10 ms  acc2-xe-7-3-0.sf.21cn-ipp.bt.net [109.159.251.23
5]
  8    17 ms    19 ms    19 ms  core1-te0-13-0-2.ilford.ukcore.bt.net [109.159.2
51.137]
  9    15 ms    16 ms    15 ms  109.159.255.101
 10    17 ms    19 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    18 ms    18 ms    18 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Any ideas???

 

Many thanks

Mark

 

5 REPLIES 5

cineriv
16: Advanced member
16: Advanced member

Hi mark and welcome

 

The first thing that comes to mind is have you checked your Sure Signal account? .....Is it correct in acordance with your new address and post code, and is it still tied in with your mobile number?

 

If everything appears ok with your account, your best solution is to contact Live help ....... http://www.vodafone.co.uk/contact-us/index.htm who should be able to deal with it for you. You will find Live help at the bottom of the page, just fill in the options on the way down. Also Live help does get busy most of the time, so just hold on to the page and an agent will answer.

The other alternative is to phone 191 on your mobile ( assuming you can get a signal)  

 

Good Luck,

Mike.

 

ChazzD
Moderator (Retired)
Moderator (Retired)

@markab46

 

Welcome to the eForum.

 

I've had a look through all the information you've provided and everything on this end looks fine. 

 

I've done a resync of your Sure Signal now. Please go through the process of resetting the device to see if this resolves the issue.

OK - will give it a go

 

thanks

mark

Many thanks Chazz

 

All up and working now - seems it needed the re-sync

 

cheers

Mark.

ChazzD
Moderator (Retired)
Moderator (Retired)

@markab46

 

You're welcome, glad to hear it's all up and running now :Smiling: