Ask
Reply
Solution
12-07-2016 10:52 PM
The issue you’re experiencing: No signal at all since this morning after running with no problems for over a year can you please advise what the issue is I have tried resetting multiple times etc.
What light sequence you're seeing: flashing red, two solid orange lights
Your speed test results:
12.5mb download
1.02mb upload
ping 59ms
Your external IP address 86.185.215.182
Your Sure Signal serial number: 40133466660
The results of a traceroute.
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 192.168.1.254 (192.168.1.254) 4.337 ms 2.578 ms 2.526 ms
2 217.32.142.106 (217.32.142.106) 7.569 ms 6.658 ms 6.682 ms
3 217.32.142.158 (217.32.142.158) 7.117 ms 8.415 ms 6.970 ms
4 213.120.158.226 (213.120.158.226) 15.840 ms 14.916 ms 25.036 ms
5 31.55.165.93 (31.55.165.93) 13.243 ms 19.201 ms 14.966 ms
6 31.55.165.107 (31.55.165.107) 21.495 ms 14.017 ms 15.078 ms
7 acc1-10gige-0-2-0.mr.21cn-ipp.bt.net (109.159.250.66) 13.416 ms 20.509 ms 13.324 ms
8 core2-te0-3-5-0.ilford.ukcore.bt.net (109.159.250.15) 21.519 ms 22.259 ms 19.791 ms
9 peer6-te0-10-0-15.telehouse.ukcore.bt.net (109.159.254.150) 29.525 ms 24.212 ms 26.215 ms
10 166-49-211-228.eu.bt.net (166.49.211.228) 20.619 ms 19.552 ms 19.111 ms
11 166-49-211-254.eu.bt.net (166.49.211.254) 20.258 ms 20.602 ms 25.203 ms
12 * * *
13 * * *
14 * * *
15 * * *
13-07-2016 01:00 PM
Hi after over two hours on the phone to Vodafone and being misled by techs on this forum (who told me I de-registered my suresignal myself??!) I can confirm for anyone that has similar issues to me on my V3 Sure signal:
Sudden failure of SureSignal
Flashing Red light and two solid orange lights
Potential email from Vodafone advising box has been de-registered
I have been advised there was a system upgrade which has caused suresignal boxes that are in use have been de-registered in error.
I am awaiting a call back from their technical team.
My advise is to call Vodafone customer services to get this sorted out this forum will not help.
16-07-2016 09:16 AM
Still not working - 5 days now! can someone please come back to me on what is going on? still the same lights on the sure signal and I cant add users still?
18-07-2016 03:30 PM - edited 18-07-2016 03:31 PM
The Sure Signal with the serial number 40133466660 is showing as deregistered as of 16 July 2016 by the owner.
Please register the Sure Signal and let us know what lights you're seeing.
The issue that we were investigating has now been resolved.
You can add users through the Administration page in your My Vodafone account or by contacting our Live Chat team.