How can I tell if SS is unregistered?

[farout]

How do I tell if the SS I bought is unregistered?

Does it say its registered to someone else when you try to register it?

I get this error when trying to register which doesnt tell me anything

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Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later. - [1o2]

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[BandOfBrothers]

Hi,

Is it a 2nd hand Sure Signal? 

If so then it's a real possibility the original owner hasn't de registered before providing it to you. 

They will need to log in and De register or if they no longer have an account contact customer service. 

If this is a new Sure Signal then if all else fails use Live Chat or Customer service on 191. 

Sure Signal FAQs > https://support.vodafone.How-do-I-register-and-set-up-my-Sure-Signal.

[farout]

The point is this is a stupid error message if in fact its telling me its already registered?

[AnnS]

Hi @farout

The first thing to try is having a clear out of your cookies and PC cache, leave it for a few minutes to settle down and try again.

If you purchased the SS from Vodafone and the problems persists, live chat will find the reason.

[farout]

really cookies and cach!

I repeat what is the message I should get when registering the SS and it is already registered? Is it the same as oh your cookies are filled with too much porn?

[BandOfBrothers]

@farout

We are simply trying to help and advise in our private time as fellow customers. 

However, The forum is owned and also monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name so You know they are officially from Vodafone.
 
All posts are read by them.
 


Hang in there and I'm sure they'll be in touch. 

[farout]

I dont know why you waste your time. Vodafone is a horrible provider if it wasnt for a contract I wouldnt have anything to do with them!

[Tash]

@farout Apologies for the delay in reaching your post. So we can look into this for you, please can you confirm the serial number for the Sure Signal device?

[farout]

I get this error when trying to register

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Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later. - [1o2]

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Is this a website/vodafone error or is there something wrong with the Sure Signal serial number etc?