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Solution

How do I request a resync of a sure signal unit

RobTheBalding
4: Newbie
My mobile, nor any mobile registered on the device seems to be working. The last communication according to the dashboard was in March.

I've reset the unit from this end, and it appears to be online (i.e. three solid leds)
1 REPLY 1

Retired-Lee
Moderator (Retired)
Moderator (Retired)

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

 

Your Sure Signal serial number:

 

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH