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I want to de-registered my Sure Signal

dazkirk74
2: Seeker
2: Seeker

Hi,

At work we have just come back to Vodafone, living in a rural area means that I have poor signal coverage at home. I mentioned this to the person at work who deals with the phone contracts and she gave me a Sagem sure signal box which was used by a previous employee at his home office when we had our previous Vodafone account.

This employee has since left the company but i would like to utilise the sure signal at home.

Can you please help in how i can get this unit de-registered.

The unit details are,

BSR FEMTO VODAFONE UK (SAGEM)

253112320

Mac: 000E59195796

SN: 21197136365

F076/10

 

Many thanks

Darren

5 REPLIES 5

dazkirk74
2: Seeker
2: Seeker

Anybody??

 

Thanks in advance

Jenny
Moderator (Retired)
Moderator (Retired)

Hi @dazkirk74

 

Only the original owner can request this, as it'll be registered against their online account.

 

Thanks,

 

Jenny

so if we get their login details, what do we then do?

 

thanks

Hi @dazkirk74,

 

We wouldn't be able to advise you of this as it isn't your account to access.

 

As mentioned, you'll need to get them to deregister it for you.

 

Thanks,

Matt B

In other words pay £100 for a new one.....