I want to de-registered my Sure Signal

[dougdoug22]

Hi,

Please can you de-register my Suresignal as I no longer have access to my vodafone account.  The serial number is 21230736692, and the @ mac address is 000E591AC9D0.

Thanks in advance,

Dougie

[Retired-Matt_B]

Hi @dougdoug22,

So that we can look into this further please have a chat with our Live help team.

Thanks,

Matt

[dougdoug22]

Hi Matt, I no longer have an open Vodafone account and simply want to de-register this sure signal, to give it to my parents who are in Vodafone and in a poor signal area.

Can you not just in-register if I provide all of the required details?

Thanks in adavance,
Dougie

[dougdoug22]

*de-register

[Weehazey]

Box stopped working I have reset but still no luck. 1 flashing red and steady Amber light

[Sukhi]

Hi @dougdoug22 

If Live help have been unable to de register your Sure Signal, reply to my private message and we'll take a closer look.

@Weehazey Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi