IP Address Range Adding To White List

[voicehost]

Sure Signal Team,

Can the following IP address range be added to the Sure Signal white list?

37.157.48.0/21

We have received multiple reports of issues with these boxes connected to the above range.

Thank you in advance.

Ross

[Retired-Simon]

Hi voicehost

Thanks for your post. I've requested that the IP range be added to our whitelist. This can take up to 2 working days and as soon as we receive a response we'll update the thread to confirm.

Thanks

Simon

[voicehost]

Are there any updates?

[Retired-James · Accepted solution]

Hi voicehost,

I can confirm that the request has been approved and the changes have been requested, hopefully this should be updated within the next 48 hours.

I would leave this until then and let us know if you are still experiencing any issues after this time.

James

[ineedbr]

Please can you add our new ISP range, i have posted this on another thread but here it is again

Ineedbroadband ltd 185.32.108.0/22

Regards Adrian

[Retired-Lee]

Hello ineedbr,

Thanks for posting.

I've just replied to your other comment.

Thanks,

LeeH

[voicehost]

Hi,

We have had another IP address range allocated to us, can you please add the following to the whitelist?

185.34.80.0/22

Kind regards,

Ross

[Retired-Dave]

Hi voicehost,

This IP range is already on our whitelist.

If any Sure Signal units have stopped working since it was added, I'd give them a reset to pick up the changes:

For Sure Signal version 1 or 2:

• Unplug the Ethernet cable from the Sure Signal
• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• Plug the cable back in.

For Sure Signal version 3:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• Plug the cable back in.

Dave

[voicehost]

Hi,

Please also allow the below:

185.34.80.0/22

185.60.4.0/22

Kind regards,

Tom

[rbaranowski]

Please add thos IP ranges from Wicklow Broadband:

149.5.40.0/22

149.13.242.0/23

149.13.244.0/22

149.13.248.0/23

Regards

Robert Baranowski

Technical Director

tel. 01 52 42 125