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ISP IP Whitelisting

mikh
2: Seeker
2: Seeker

‎31-05-2017 11:37 AM - edited ‎31-05-2017 11:47 AM

We are Wireless ISP based in the Midland UK (www.airband.co.uk). Some of our customers are having issues connecting their Sure Signal on our network.  After lots of research, I can see that this is related to IP whitelist issue that can only be resolved by contacting Vodafone. Can you whitelist the ip range given below please:

185.130.156.0/22   Registered to Airband Internet LTD.

As this is an urgent issue affecting lots of our customers, a quick response from you will be highly appreciated.

Many thanks and kind regards.

Mik Farinde.

 

 

 

 

 

 

 

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5 REPLIES 5

Nabs
17: Community Champion
17: Community Champion

‎31-05-2017 04:32 PM

@mikh one of the eForum team should be able to get this request raised with the appropriate people for you. Sit tight they will be along as soon as they can.:smileyhappy: 

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mikh
2: Seeker
2: Seeker
In response to Nabs

‎31-05-2017 04:43 PM

@Nabs thanks so much for your response. Looking forward to hear from you with a solution.

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Alex
Moderator (Retired)
Moderator (Retired)
In response to mikh

‎01-06-2017 07:39 PM - edited ‎01-06-2017 07:39 PM

@mikh I've sent this off to our specialist team for you. 

Please allow 48 hours for the change to take place - if there's anything else we can help with, please let us know. :smileyhappy:

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Jdrover1967
2: Seeker
2: Seeker
In response to Alex

‎07-06-2017 07:19 PM

Hi I am one of the affected customers. I have now plugged my sure signal into the new internet providers router but it isn't connecting. Can you confirm their ip addresses have been white listed now? Do I need to contact Vodafone to re-register my sure signal? If I plug it back into my bt router it works again within 10 minutes. 

 

Please advise asap

 

thanks John

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Gemma
Community Manager
Community Manager
In response to Jdrover1967

‎09-06-2017 12:40 PM - edited ‎09-06-2017 12:41 PM

@Jdrover1967 - The IP address is now on our whitelist.

With your Sure Signal working with your BT router, please check the ports on your other router. See below for how to do this:

 

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of port numbers and IP addresses that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)
  • 53 – TCP/UDP               (Virgin Super Hubs)
  • 67 – UDP                      (Virgin Super Hubs)                                                    
  • 68 – UDP                      (Virgin Super Hubs)                                        
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)     
  • 1723 – TCP/UDP           (BT Home Hubs)          
  • 4500 – UDP                   (All routers)     
  • 33434 – 33445 – UDP    (Virgin Super Hubs)

 

Destination IP Addresses:

  • 212.183.133.177
  • 212.183.133.178
  • 212.183.133.179
  • 212.183.133.181
  • 212.183.133.182
  • 212.183.131.128/2

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