Vodafone Sure Signal

[boundlesscomms]

Hi DaveCD

Many thanks for the update - I appreciate the feedback and look forward to confirmation.

Kindest

David

[boundlesscomms]

Any updates for us, DaveCD?

Kindest

David

[FelixDaHousecat]

Your customers still unable to connect mate?

[Wayne]

Hi boundlesscomms

This still isn’t showing so I’ve requested an update for you. I’ll let you know as soon as I hear back.

Thanks

Wayne

[boundlesscomms]

Any news please?

[DaveCD]

Hi boundlesscomms

Thank you for your posts and your patience.

I can see that the IP address 146.255.104.0/21 has been added to the Whitelist, the IP address 164.138.80.0/21 is still not showing and we have asked for an update on this.

As soon as we hear any further information we will post back here.

Many Thanks

DaveCD

eForum Team

[LNC-Martyn]

HI,

91.229.222.0/21

This range also needs adding for us, can you see if it's on the white list?

[DaveCD]

Hi LNC-Martyn

Thank you for your post and it is great to see you here.

I have checked and as this is not currently on our whitelist I have requested for this to be added, it can take a few days but I will keep my eye on this for you.

boundlesscomms - I have also chased the second of your IP addresses and as soon as I get a response will update the thread.

Many Thanks

DaveCD

eForum Team

[boundlesscomms]

Hi DaveCD

Following your previous post about whitelisting one of our /21 ranges (146.255.104.0), we still have numberous customers saying they are unable to connect and none that have reported this now works.

Please can you advise on how we can investigate this further or obtain test equipment to verify?

Many thanks

David

[Dave]

Hi boundlesscomms,

Can you confirm so I can investigate further for you - is this just 146.255.104.0 or the full 0/21 range which is still not functioning?

Also, can you confirm that since the whitelisting, the users have tried a factory reset to ensure the changes were picked up?

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Dave

[LNC-Martyn]

Hi DaveCD,

Do you know if it is now active on the whitelist?

Thanks

[James]

Hi LNC-Martyn,

Unfortunately we haven’t had an update yet however I have chased this for you today and will respond on this thread once it has been completed.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[boundlesscomms]

Hi DaveCD

I can confirm that this relates to the whole 146.255.104.0/21 subnet

I have also now obtained a Sure Signal for testing and reset as instructed, but it does not come online when connected directly to our core network (on DHCP with public IP address, so rules out any NAT issues).

Assuming the whitelist for this subnet is now updated then this points to another cause.

Any advice would be welcome, as this is causing great frustration for many of our customers.

Kindest regards

David

Boundless Communications

[DaveCD]

Hi boundlesscomms

Thank you for your post.

I can see that both of these ranges have been added to our whitelist so it does point to another issue.

I’d like to help to resolve this VSS (Vodafone Sure Signal) issue for you, but to do this I will need to take some further information from you.

Can you post the following results to this thread?

The sequence of lights on your device.

 Speedtest and Pingtest

Your IP address.

Traceroute.

• On a PC / Laptop :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter
• Paste the output of this command into your reply.

And finally, your VSS serial number.

Many Thanks

DaveCD

eForum Team

[whm]

Hin Tech Team,

Having finally got my SS ( 2 of them working) after 2 weeks of the dreaded red light only, I recently swapped my BT broadband to a fixed IP. Nopthing else has changed ( either hardware or software ) on my system. The SS still worked fine, until, about 3 days later we had a power cut. Both SS are now sitting with constant red power light and 2 flashing wite lights ( have been for 96 hours ! ) Have tried several resets and have asked Vodafone technical help to reset the boxes.

Details are

SS - Mill 1 serial No 40112840612

SS - Mill 2 serial no 40120543554

Fixed BT IP 81.133.26.102 ( Can you please check this is on your whitelist) - BT Home Hub 3 Business Infinity

tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     6 ms     6 ms     3 ms  BTBusinessHub.home [192.168.0.254]
  2    20 ms    19 ms    19 ms  217.32.141.35
  3    20 ms    19 ms    18 ms  217.32.141.78
  4    21 ms    21 ms    21 ms  213.120.161.50
  5    24 ms    22 ms    22 ms  217.32.26.62
  6    26 ms    24 ms    23 ms  217.32.26.182
  7    26 ms    28 ms    26 ms  acc2-10GigE-0-1-0-6.bm.21cn-ipp.bt.net [109.159.
248.222]
  8    31 ms    30 ms    29 ms  core1-te0-10-0-7.ilford.ukcore.bt.net [109.159.2
48.144]
  9    26 ms    26 ms    26 ms  peer1-xe9-0-0.telehouse.ukcore.bt.net [109.159.2
54.120]
 10    30 ms    26 ms    27 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    29 ms    28 ms    29 ms  85.205.116.10
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *

Speed test: Ping 26ms, Download 15.88 Mbps, Upload 5.71 Mbps

Ping Test: Packet Loss 0%, Ping 27ms, Jitter 1 Ms, Grade A.

Help Please !!

whm

[Slinkyri]

After 2 hours on live chat and talking through the millions of problems I have with vodafone..... it was suggested I get a sure signal box..... at £50 I wanted to see in here how many happy UK customers are using this system.

Having had no problems with orange obtaining a signal in 20 years I moved to vodafone to use an iphone gifted to me that was set up with vodafone.

I am now 100% convinced that I was right to dismiss this sure signal palavar and will move back to Orange.

thanks to all of you for voicing your feelings on this system.

[boundlesscomms]

Hi DaveCD

Many thanks for the note

The details requested are as follows: -

- Lights on VSS when started

- Red Bar

- 2 white indicators flash together for several minutes

- eventually just red bar

Speedtest Speed Test from Laptop

Pingtest  Pingtest.net

My Laptop IP address is currently 146.255.111.248 (the VSS is 146.255.111.243 with no firewall or NAT)

Tracert did not complete, as it stops at a Vodafone address (85.205.116.14): -

C:\Users\David>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 241.111.255.146.boundlesscomms.net [146.255.111.241]
2 <1 ms <1 ms <1 ms 146.255.110.249
3 1 ms <1 ms 1 ms pres-geam-1a-ge45.network.virginmedia.net [94.174.182.245]
4 43 ms <1 ms <1 ms pres-core-2a-ae2-0.network.virginmedia.net [80.0.160.73]
5 2 ms 2 ms 2 ms leed-bb-1a-ae6-0.network.virginmedia.net [213.105.159.193]
6 6 ms 6 ms 6 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101]
7 8 ms 7 ms 7 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
8 12 ms 11 ms 11 ms LDNGW1.arcor-ip.net [195.66.224.209]
9 22 ms 22 ms 22 ms 85.205.116.14
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * ^C
C:\Users\David>

The Serial Number of the VSS is 4012018853 (on loan from client)

Please let me know if you need anything else.

Kindest

David

Boundless Communications

[Wayne]

Hi Everyone

@whm - Thanks for your post here. Your IP address is on our white list so we know that isn’t the issue here.

Can you try this for me?

• Can you Log into the admin page for their router
• Find the location of the MTU field. This varies depending on the make and model of the router so you may need to hunt around for the page that contains this field
• Set the MTU size to 1500.
• Log out of the router. This will normally cause the router to reboot.
• Perform hard rest of the VSS unit by

o      Hold in the reset button until all the light go solid

o      Pull the power lead out with the reset button still pushed in

o      Continue to hold down the reset button and reconnect the power lead

o       Wait for all of the lights to come on the release the reset button

The VSS will now try to contact the network and download its profile. This may take anything up to 6 hours.

@Slinkyri – Thanks for your post here.

I’m sorry to hear that you want to leave us.

Please bear in mind this is a technical help forum designed for the very specific purpose of customer airing their technical issues. The very nature of technical forums dictates that customers rarely sign up to a forum and post that there service is working as it should.

Based on the thousands of customers who own Sure Signal units, the proportion of people who have set up issues are very small and 9 times out of 10 the issue is due to the vast array of varying ISP/Router configurations.

Please let us know if you want to give the Sure Signal a chance and we’ll be happy to help guide you through the set up should you encounter any hiccups.

@boundlesscomms – I have requested that your IP address be added to our white list.

Thanks

Wayne

[boundlesscomms]

Hi Wayne

Many thanks for the response.

DaveCD has already stated that our two /21 subnets have already been added to your whitelist? Does the block on the tracert suggest that this is not true?

For clarity, the addresses are: -

- 146.255.104.0/21 (146.255.104.1 - 146.255.111.254)

- 164.138.80.0/21 (164.138.80.1 - 164.138.87.254)

Kindest regards

David

Boundless Communications

[James]

Hi boundlesscomms,

The IP ranges have been added to the white list and I have double checked these for you today.

When it comes to the traceroute, they will always stop after 85.205.116.14 as this is our server and cannot be pinged due to the security setup on the server.

Can you confirm if you are still experiencing issues?

If yes, what light sequence do you know see and has the Sure signal been reset since the IP ranges were added for you?

VSS Factory Reset

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

James