09-05-2012 07:23 PM
Many thanks for the reply.
Still no joy I'm afraid.
I have done another full VSS factory reset, but didn't come online (left for 4-hours).
The sequence at power-on is: -
1. Red bar, plus quick flash of white lights
2. Red bar constant for about 30-seconds
3. Red bar remains on, then white lights flash together for a few minutes
4. Red bar only.
What else can we try?
10-05-2012 03:07 PM
Thanks for your reply. Having trued the serial number in your previous post it's coming up as invalid. Please could you double check the serial number of your device and repost?
Also, you mention that the Sure Signal is on loan from a client. Who is the Sure Signal registered to?
10-05-2012 09:54 PM
Another isp here, pings seem to time out at your network and our customers cant get their devices to register with you so can you check some of our ranges please against your whitelist?
11-05-2012 12:20 PM
I have re-checked the serial number which is 40120108853
For data protection. I cannot give the client details on a public forum but the initials are AW and it is a PR7 postcode
11-05-2012 08:01 PM
Hi there killkenny,
Thanks for your post.
I've checked and the IP ranges you've listed are already in the whitelist so this is not the issue.
Could you check the symptoms your customers are having and point them to the relevant troubleshooting thread?
I've resynced the serial number for you. Please ask your customer to factory reset the device as per my instructions below and if this fails, point them here.
- Hold the reset button till all the lights come on or flash (about 30 seconds)
- Keeping the rest button held, remove and re-insert the power lead
- Once all the lights come on or flash, release the reset button
- The VSS should come online within the hour
14-05-2012 03:44 PM
Great news following you re-syncing that account, it sprung into life.
Will Vodafone need to re-sync for all clients, or will a factory reset now suffice given that the IP addresses must now be white listed?
15-05-2012 11:35 AM
I recently posted on the SKY MER and SS thread. That was probably not the right place, this seems more like it! I live in Anglesey and my ISP is Exwavia, a small UK company who specialise in long range wireless connections rather than using copper. I established with Simon on the tech team that my traceroute was OK but that my IP address was not whitelisted - he was going to arrange for my IP address to be added (220.127.116.11). This was on the 9th May. I tried yesterday and it still does not appear to be working but I'm not sure how long it takes to be added.
Anyway, I've contacted Exwavia and they have now given me the addresses of the block of IP numbers which I am a part off. It is 18.104.22.168/23 (which apparently is the range from 22.214.171.124 to 126.96.36.199). Is it possible to have these added as well please? If so, how long does that normally take? I still have my Sure Signal working (unreliably!) on my old and very slow landline connection and I'd like an idea when to transfer it to the Exwavia connection and try to get it working again!
Is it likely I will have to ask you to resync it when I do that? Thanks i advance for your help.
26-06-2012 05:01 PM
To be honest a reset should suffice however if there are any issues, please let us know the serial numbers and we can get them re-synced for you.
@ don_mcc, unfortunately it doesn’t look like this has been added yet I escalate this to our support teams for you to see exactly where the problem lies.
Thanks for getting back to us.
27-06-2012 12:40 PM
29-01-2013 03:14 PM
Please could you add / check:
I think the second one of these was requested / added quite some time ago (and has worked in the past) but seems to have stopped working (or at least 188.8.131.52/26 has stopped working).
Many Thanks & Best Regards,
30-01-2013 05:13 PM
I'll list these by name for you, just whith the current status
184.108.40.206 - On the whitelist
220.127.116.11 - On the whitelist
18.104.22.168 - not listed - Shows as a Croatian IP
22.214.171.124 - not listed - Shows as Spanish IP
As we can only uinclude UK IPs in the whitelist, we cannot request the bottom two to be added. If you believe these are UK IPs, can I get you to just reconfirm the address for me?
126.96.36.199 - not listed
188.8.131.52 - On the whitelist
184.108.40.206 - On the whitelist
I'll request that missing IP range to be added for you.
30-01-2013 05:22 PM - edited 30-01-2013 05:26 PM
Please try individually; These are all definitely UK registered.
01-02-2013 08:14 AM