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Vodafone Sure Signal

Incoming Calls Not Working with Sure Signal

2: Seeker Bronze

I'm having trouble receiving calls with either of my Sure Signals. When any of the 2 Vodafone phones in the home are connected to any of the 2 Sure Signals, when called, although the caller can hear the ringing tone, the receiving phones do not ring and do not show a missed call. As soon as the Sure Signals are powered off and a faint mobile signal is picked up by both, normal behaviour begins. Test calls from landlines and mobiles have been made to both phones when connected to the Sure Signals, both fail to make the receiving phone respond correctly.

 

Lights on Sure SIgnal - Red Light. White Lights 1 and 2 on.

Sure Signal S/N - 40133806501 42141623076

Download Speed - 77Mbps

Upload Speed - 5.24Mbps

ISP - Virgin

Traceroute

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    14 ms  aztw-core-2b-xe-821-0.network.virginmedia.net [6
2.252.229.29]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    15 ms    19 ms    15 ms  brnt-ic-1-ae0-0.network.virginmedia.net [62.254.
42.198]
  9    15 ms    14 ms    17 ms  m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174
]
 10    15 ms    17 ms    14 ms  213.46.174.130
 11   160 ms    14 ms    15 ms  ae32-xcr1.lns.cw.net [195.2.24.126]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

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6 REPLIES
2: Seeker Bronze

I have exactly the same problem altho only on one of two phones. Agent last night agreed it was a problem which tech team were aware of and promissed compensation when solved ????

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Moderator

@tay_highfield

If not done so already, please check out our Sure Signal Troubleshooting guide.

Is it only lights 1 and 2 that are lit? If you've recently performed a SIM swap, this may be the cause.

Let us know how you get on with this and we'll be sure to help you further Smiley Happy

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2: Seeker Bronze

The first light is solid red, the second and third solid white.

 

Sorry, messed up the terminology a little there.

 

 

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2: Seeker Bronze

Now fixed by techies with a post-code swap.

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2: Seeker Bronze

That seems to have done the job thanks

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2: Seeker Bronze

Still having some problems unfortunately, but only on the number now that is regsitered for adminstrating the Sure Signal. Could you do another check your end?

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