Internet Light Continually Flashing - Not Connecting

[JohnDineley]

The Red Power Light is solid but the Internet light continues to flash slowly

DL 1.38Mbps

UP 0.46Mbps

PING B* 44Ms 14Ms

IP 2.222.163.243

Trace

1     2ms     1ms     1ms     SkyRouter.Home   (192.168.0.1)

2    28ms    26ms   36ms    02dea3fe.bb.sky.com (2.222.163.254)

3    24ms    25ms   24ms    10.245.163.113

4    37ms    37ms   62ms    89.200.131.181

5    32ms    28ms   33ms    bu4.gr10.telon.uk.easynet.net (89.200.135.145)

6    37ms    45ms   47ms    AMDGW2.arcor-ip.net (195.69.144.123)

7    44ms    46ms   57ms    92.79.213.141

8    64ms    63ms   63ms    85.205.116.10

9 through 30 Request timed out.

Sure Signal 3 - 40130435858

Can anyone please help?

Thanks

John

[denby1990]

The  power light on the sure signal is on and the internet light is still flashing on and off. 

IP address is 81.158.200.24

Results of traceroute are 212.183.133.177 is not recognized as an internal or external command, operable programme or batch file.

Thanks

denby1990

[Retired-Laura]

Hi denby1990,

We’re not aware of any other customers having issues with the traceroute.

When you’re following the steps above, what are you running the traceroute on (PC, MAC etc)?

Cheers,

Laura