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01-05-2013 08:58 PM
The Red Power Light is solid but the Internet light continues to flash slowly
DL 1.38Mbps
UP 0.46Mbps
PING B* 44Ms 14Ms
IP 2.222.163.243
Trace
1 2ms 1ms 1ms SkyRouter.Home (192.168.0.1)
2 28ms 26ms 36ms 02dea3fe.bb.sky.com (2.222.163.254)
3 24ms 25ms 24ms 10.245.163.113
4 37ms 37ms 62ms 89.200.131.181
5 32ms 28ms 33ms bu4.gr10.telon.uk.easynet.net (89.200.135.145)
6 37ms 45ms 47ms AMDGW2.arcor-ip.net (195.69.144.123)
7 44ms 46ms 57ms 92.79.213.141
8 64ms 63ms 63ms 85.205.116.10
9 through 30 Request timed out.
Sure Signal 3 - 40130435858
Can anyone please help?
Thanks
John
Solved! Go to best answer.
02-05-2013 02:06 PM
Hi JohnDineley,
I’ve taken a look at the registration and can see that it connected last night after your post.
Can you let me know if you are still having trouble?
James
02-05-2013 02:06 PM
27-07-2013 12:02 PM - edited 27-07-2013 12:21 PM
I received my Sure Signal this morning, connected up and registered but am having the same problem. Red light on constantly and Internet light flashing.
Can you help as I'm putting my faith in this box as I work from home most days and the call quality has recently deteriorated.
Thanks
Now working, not sure what happened but signal great now.
27-07-2013 01:05 PM
Hi jfinlay1,
So a moderator can look at this for you, can you follow our Sure Signal Troubleshooter for me?
Cheers, Ben
28-07-2013 03:07 PM
02-05-2013 03:46 PM
23-09-2014 09:33 PM
Hi,
I have tried several times to get my sure signal 3 to connect now, the red power light is on solid and the internet light is flashing on and off slowly, this is constant.
Speed test
Ping 554 ms
Download speed 6.89 mbps
Upload speed .32mbps
Serial number 40131153146
I bought the sure signal as there is no vodafone signal where our new cottage is, but excellent broadband. Please help!
Thank you
24-09-2014 07:52 PM
24-09-2014 07:55 PM
26-09-2014 10:34 AM
Hi denby1990,
I can see that it still hasn't connected and that a location change has been detected.
I have refreshed this for you and resynched the device.
Please let me know what lights you're seeing as this will indicate where the fault is.
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your external IP address from here.
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
DaveCD