12-07-2012 01:40 AM
Can you help please? I picked up my new Ipnoe 4s today but it will not work with my sure signal. We have 3 other phones that are connected okay but this one fails to do so. I have tried to: restart the sure signal, De-regisered and re-registered the ss, turned phone to airplane mode and back and on and off a few times. Also removed the new mobile number and added it again. All to no avail. Please can you re-sync our ss so that it works like other people. the serial number is 21230514339. Many thanks in advance.
13-07-2012 03:08 PM
27-07-2012 01:17 PM
Thanks for your post here.
We have seen a number of these over the past month or so however, as of yet they seem to be isolated cases rather than it happening to everyone with an iPhone 4S.
However, as requested I have re-synced the Sure Signal for you today, please can you give this a go now and let me know how you get on.
28-07-2012 11:18 AM
I have just purchased Sure Signal and cannot get the iPhone4S to connect. I can get the usual vodafone connection and internet connection through my standadrd wireless router but no 3G. The serial number of the SS box is 40122410398
29-07-2012 09:45 AM
Thanks for your post here and welcome to the eForum from all of the team.
I have checked the registration for you and can see that it updated last night, can you confirm if you are still experiencing issues and does this affect all of the devices attached to the Sure Signal or is this only affecting the iPhone?
21-09-2012 09:00 PM - edited 21-09-2012 09:04 PM
I have a new SS having given up on the 'old' model and thrown it away; it never worked for me. I registered the new one (3 lamps, S/N 40123263556) on Wednesday, and it now has power and system lamps on steady. We have two numbers registered to it - my wifes's Nokia and my own iPhone 4S. Her number works perfectly, but my iPhone has never worked; no 3G, and the SS phone lamp doesn't light when I make a call. I have tried the flight-mode on/off trick.
Could you please try a resync, and/or suggest what else I might try? I have already visited the troubleshooter, which doesn't seem to offer any viable solution. Incidentally, I'm expecting to replace the 4S with an iPhone 5 next week.
25-09-2012 10:53 AM
Thanks for your post.
I have taken a look at the Sure Signal registration and can see that it did update late last night on the server so we know that it is definitely working.
When you put the phone into aeroplane mode, how long did you leave it in this mode as it is recommended to leave it in this state for 30 seconds to make sure that all data connections have definitely stopped,
In the meantime, I have also re-synced the Sure Signal as requested to see if this gives it the kick it need to pick up the iPhone 4S.
25-09-2012 07:49 PM
Thanks James. Unfortunately, this didn't help. I've now switched to the iPhone 5 (so guarantee no previous data connections!) but still, no 3G (in fact, I get barely any signal at all, or simply no service).
The other number still has full strength signal.
More help would be deeply appreciated!
27-09-2012 12:59 PM
Thanks for your reply.
I have forced another resync for you. Please factory reset the VSS for me.
- Hold the reset button till all the lights come on or flash (about 30 seconds)
- Keeping the reset button held, remove and re-insert the power lead
- Once all the lights come back on or flash, release the reset button
- The VSS should come online within the hour
Please could you also confirm that 3G is enabled on the handset?
Will the handset pick up 3G when you're not in range of the VSS?
Could you temporarily ask your wife to be the owner of the VSS using the VSS dashboard in MY Account? Once this is done, she will need to remove your number and then re-add it about an hour later.
You can then transfer ownership back to your number if you so wish.
Let me know how you get on.
27-09-2012 08:03 PM
a kind guy at Vodafone tech kindly added my partners no to our vss and she had the text. My iPhone 5 works fine but cannot connect her 4s. Please can you help to solve this problem. Serial no is 40122929298.
28-09-2012 04:15 PM
Hello again LeeH
Sorry, a follow-up question: I just looked, and can't see how to make another person the owner. There's an option to make them an Administrator; do I need to do that first, in order to reveal an option to change ownership?
It would be great if you could list out the steps.
28-09-2012 09:57 PM
My husband has a new iPhone 4s and new number I finally spoke to somebody who was able to add his new number to the sure signal but he still gets no service at home. I have checked my iPhone 4s and we have the same settings. Please help how can we get his to work? Re sync needed? It's SS serial no 21196946897 if anyone can help.
29-09-2012 12:35 PM
Sorry about the delay in responding on this thread however please see your replies below.
@ zallzed, I have re-synced your Sure Signal today please can you perform a factory reset on the Sure Signal as outlined in Lee’s Post above yours.
@ RomeoJulliet, I’m glad to see you have figured this out, please keep us updated with any updates.
@ jaynehaddo, I have re-synced your Sure Signal as requested, please can you also follow the instruction in Lee’s post and perform a reset.
Once done please let me know how you get on.
29-09-2012 07:09 PM - edited 29-09-2012 07:13 PM
I've reset the SS 3 times now today. I've removed hubbys no from the SS, left it an hour then readded it, still no difference. 3G is enabled but it never appears on his phone while we're at home. It does on mine sometimes but not always. I show full strength his varies between 1 and 2 blocks. I have the phones next to each other in front of the SS and mines working but his doesn't seem to be going through SS.
What else can I do?
30-09-2012 03:25 PM
Thanks for getting back to me here.
I have taken a look at the registration for you and everything looks fine as it did update last night after your post.
Just for a quick test, can I ask for you both to disable all data connections and restart the phones to see if this connects to the Sur signal as we need to ascertain if the issue is with the phone connecting due to active data connections or an issue with the Sure Signal itself.
01-10-2012 01:33 PM - edited 01-10-2012 01:35 PM
I followed all your suggestions on Friday night/Sat morning, but nothing has changed.
One thing I have noticed (both before and after Friday night) is that when I wake my iPhone up from standby, I sometimes very briefly get 3G - sub one-second - then it falls away again down to two to four bars with no data, not even Edge. Simultaneously, the Phone light comes on on the vss, and stays on for a while (regardless of whether I actually make a call/use the phone).
Any more suggestions?