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ZoeWillmott
Posts: 1
Registered: ‎12-07-2012

Iphone 4s and Sure Signal

Can you help please?  I picked up my new Ipnoe 4s today but it will not work with my sure signal. We have 3 other phones that are connected okay but this one fails to do so.  I have tried to: restart the sure signal, De-regisered and re-registered the ss, turned phone to airplane mode and back and on and off a few times. Also removed the new mobile number and added it again. All to no avail. Please can you re-sync our ss so that it works like other people. the serial number is 21230514339. Many thanks in advance.

Message 1 of 34 (13,388 Views)
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James
Posts: 23,636
Registered: ‎21-07-2008

Re: Iphone 4s and Sure Signal

Hi ZoeWillmott,

 

Thanks for you post here and I can confirm that I have re-synced the Sure Signal for you.

 

Id this issue continues please can you toggle airplane mode when in range and let us know how you get on.

 

James

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Andrew23
Posts: 1
Registered: ‎26-07-2012

Re: Iphone 4s and Sure Signal

Hi

 

I have also got a iphone4s with isnt playing,tried reset,changing number on sure signal etc..can you please resync it at your end

the SN is 21197138510

 

Thanks in advance

Message 3 of 34 (12,961 Views)
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James
Posts: 23,636
Registered: ‎21-07-2008

Re: Iphone 4s and Sure Signal

Hi Andrew23,

 

Thanks for your post here.

 

We have seen a number of these over the past month or so however, as of yet they seem to be isolated cases rather than it happening to everyone with an iPhone 4S.

 

However, as requested I have re-synced the Sure Signal for you today, please can you give this a go now and let me know how you get on.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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nikwak
Posts: 9
Registered: ‎28-07-2012

Re: Iphone 4s and Sure Signal

I have just purchased Sure Signal and cannot get the iPhone4S to connect. I can get the usual vodafone connection and internet connection through my standadrd wireless router but no 3G. The serial number of the SS box is 40122410398

Message 5 of 34 (12,878 Views)
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James
Posts: 23,636
Registered: ‎21-07-2008

Re: Iphone 4s and Sure Signal

Hi nikwak,

 

Thanks for your post here and welcome to the eForum from all of the team.

 

I have checked the registration for you and can see that it updated last night, can you confirm if you are still experiencing issues and does this affect all of the devices attached to the Sure Signal or is this only affecting the iPhone?

 

James 

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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RomeoJuliet
Posts: 15
Registered: ‎28-01-2009

Re: Iphone 4s and Sure Signal

[ Edited ]

Hi support

 

I have a new SS having given up on the 'old' model and thrown it away; it never worked for me. I registered the new one (3 lamps, S/N 40123263556) on Wednesday, and it now has power and system lamps on steady. We have two numbers registered to it - my wifes's Nokia and my own iPhone 4S. Her number works perfectly, but my iPhone has never worked; no 3G, and the SS phone lamp doesn't light when I make a call. I have tried the flight-mode on/off trick.

 

Could you please try a resync, and/or suggest what else I might try? I have already visited the troubleshooter, which doesn't seem to offer any viable solution. Incidentally, I'm expecting to replace the 4S with an iPhone 5 next week.

 

Many thanks

Mike.

Message 7 of 34 (11,423 Views)
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James
Posts: 23,636
Registered: ‎21-07-2008

Re: Iphone 4s and Sure Signal

Hi RomeoJuliet,

 

Thanks for your post.

 

I have taken a look at the Sure Signal registration and can see that it did update late last night on the server so we know that it is definitely working.

 

When you put the phone into aeroplane mode, how long did you leave it in this mode as it is recommended to leave it in this state for 30 seconds to make sure that all data connections have definitely stopped,

 

In the meantime, I have also re-synced the Sure Signal as requested to see if this gives it the kick it need to pick up the iPhone 4S.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 8 of 34 (11,204 Views)
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RomeoJuliet
Posts: 15
Registered: ‎28-01-2009

Re: Iphone 4s and Sure Signal

Thanks James. Unfortunately, this didn't help. I've now switched to the iPhone 5 (so guarantee no previous data connections!) but still, no 3G (in fact, I get barely any signal at all, or simply no service).

 

The other number still has full strength signal.

 

More help would be deeply appreciated!

 

Mike.

Message 9 of 34 (11,184 Views)
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Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: Iphone 4s and Sure Signal

Hi RomeoJuliet,

 

Thanks for your reply.

 

I have forced another resync for you. Please factory reset the VSS for me.

 

  • Hold the reset button till all the lights come on or flash (about 30 seconds)
  • Keeping the reset button held, remove and re-insert the power lead
  • Once all the lights come back on or flash, release the reset button
  • The VSS should come online within the hour

Please could you also confirm that 3G is enabled on the handset?

Will the handset pick up 3G when you're not in range of the VSS?

 

Could you temporarily ask your wife to be the owner of the VSS using the VSS dashboard in MY Account? Once this is done, she will need to remove your number and then re-add it about an hour later.

 

You can then transfer ownership back to your number if you so wish.

 

Let me know how you get on.

 

Cheers,

 

LeeH

Message 10 of 34 (11,095 Views)
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zallzed
Posts: 10
Registered: ‎21-09-2012

Re: Iphone 4s and Sure Signal

Hi

a kind guy at Vodafone tech kindly added my partners no to our vss and she had the text. My iPhone 5 works fine but cannot connect her 4s. Please can you help to solve this problem. Serial no is 40122929298

 

Help appreciated 

 

gary 

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RomeoJuliet
Posts: 15
Registered: ‎28-01-2009

Re: Iphone 4s and Sure Signal

Hi LeeH

 

OK, thanks for the suggestions, I'll try this tonight.

 

Yes, 3G is enabled on the iPhone, and yes, it picks up 3G almost everywhere except where I live! :smileywink:

 

Regards

Mike.

Message 12 of 34 (11,014 Views)
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RomeoJuliet
Posts: 15
Registered: ‎28-01-2009

Re: Iphone 4s and Sure Signal

Hello again LeeH

 

Sorry, a follow-up question: I just looked, and can't see how to make another person the owner. There's an option to make them an Administrator; do I need to do that first, in order to reveal an option to change ownership?

 

It would be great if you could list out the steps.

 

Thanks again

Mike.

Message 13 of 34 (11,008 Views)
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RomeoJuliet
Posts: 15
Registered: ‎28-01-2009

Re: Iphone 4s and Sure Signal

Hi LeeH

 

Sorry, please ignore that, I figured it out. I'll let you know how it goes.

 

Mike.

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jaynehaddo
Posts: 11
Registered: ‎23-09-2012

Re: Iphone 4s and Sure Signal

Hi

My husband has a new iPhone 4s and new number I finally spoke to somebody who was able to add his new number to the sure signal but he still gets no service at home. I have checked my iPhone 4s and we have the same settings. Please help how can we get his to work? Re sync needed? It's SS serial no 21196946897 if anyone can help.

Thanks
Jayne
Message 15 of 34 (10,977 Views)
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James
Posts: 23,636
Registered: ‎21-07-2008

Re: Iphone 4s and Sure Signal

Hi Guys,

 

Sorry about the delay in responding on this thread however please see your replies below.

 

@ zallzed, I have re-synced your Sure Signal today please can you perform a factory reset on the Sure Signal as outlined in Lee’s Post above yours.

 

@ RomeoJulliet, I’m glad to see you have figured this out, please keep us updated with any updates.

 

@ jaynehaddo, I have re-synced your Sure Signal as requested, please can you also follow the instruction in Lee’s post and perform a reset.

 

Once done please let me know how you get on.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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jaynehaddo
Posts: 11
Registered: ‎23-09-2012

Re: Iphone 4s and Sure Signal

[ Edited ]

Hi

 

I've reset the SS 3 times now today. I've removed hubbys no from the SS, left it an hour then readded it, still no difference. 3G is enabled but it never appears on his phone while we're at home. It does on mine sometimes but not always. I show full strength his varies between 1 and 2 blocks. I have the phones next to each other in front of the SS and mines working  but his doesn't seem to be going through SS.

 

What else can I do?

 

Jayne

Message 17 of 34 (10,855 Views)
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James
Posts: 23,636
Registered: ‎21-07-2008

Re: Iphone 4s and Sure Signal

Hi jaynehaddo,

 

Thanks for getting back to me here.

 

I have taken a look at the registration for you and everything looks fine as it did update last night after your post.

 

Just for a quick test, can I ask for you both to disable all data connections and restart the phones to see if this connects to the Sur signal as we need to ascertain if the issue is with the phone connecting due to active data connections or an issue with the Sure Signal itself.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 18 of 34 (10,773 Views)
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jaynehaddo
Posts: 11
Registered: ‎23-09-2012

Re: Iphone 4s and Sure Signal

Hi

To ask a silly question - what do you mean by all data connections?

I should probably know shouldn't I?

Thanks
Jayne
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RomeoJuliet
Posts: 15
Registered: ‎28-01-2009

Re: Iphone 4s and Sure Signal

[ Edited ]

Hi LeeH

 

I followed all your suggestions on Friday night/Sat morning, but nothing has changed.

 

One thing I have noticed (both before and after Friday night) is that when I wake my iPhone up from standby, I sometimes very briefly get 3G - sub one-second - then it falls away again down to two to four bars with no data, not even Edge. Simultaneously, the Phone light comes on on the vss, and stays on for a while (regardless of whether I actually make a call/use the phone).

 

Any more suggestions?

 

Thanks

Mike.

Message 20 of 34 (10,693 Views)