Iphone 5 sure signal problem

[GrantWiseman]

Hi,

I have just received my new Iphone 5 after an upgrade this week which is working but when I try it on the sure signal it does not work. I havefollowed other posts and  assigned the Sure signal over to a new owner and they deleted me and then reassigned me as the owner. Reset the Sure signal still not come on. Mt old phone worked on it, the wifes iphone4s works on it. Is there any way Vodafone can resync it as I have seen from other posts. I need the phone working as I am on call every second week and need this working. Sure signal number is 40124240553 and my number is (removed for security).

[Phil]

Hi GrantWiseman,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Phil

[GrantWiseman]

Your speed test results ping 43ms download speed 5.24 upload 0.36ms

Your ping test results 41ms jitter 2ms grade B+

Your external IP address 86.131.143.62

[GrantWiseman]

C:\Documents and Settings\template>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]

  2    18 ms    18 ms    18 ms  217.47.186.58

  3    18 ms    17 ms    17 ms  217.47.187.161

  4    26 ms    26 ms    26 ms  213.1.69.186

  5    28 ms    26 ms    26 ms  31.55.165.179

  6    29 ms    26 ms    27 ms  31.55.165.107

  7    26 ms    26 ms    26 ms  acc1-10GigE-9-2-0.mr.21cn-ipp.bt.net [109.159.25

0.100]

  8    34 ms    39 ms    39 ms  core2-te0-13-0-14.ilford.ukcore.bt.net [109.159.

250.46]

  9    35 ms    33 ms    33 ms  peer1-xe1-1-0.telehouse.ukcore.bt.net [109.159.2

54.136]

 10    36 ms    35 ms    35 ms  LNDGW2.arcor-ip.net [195.66.224.124]

 11    35 ms    35 ms    36 ms  85.205.116.10

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[Retired-James]

Hi GrantWiseman,

Thank you for getting back to us.

From what I can see everything looks fine.

Due to this I have re-synced the Sure Signal for you to see if this will force the unit to pick up your iPhone 5.

However, if this doesn’t work please can you confirm when you had the iPhone 5?

James

[MLesser]

Hi

I am having exactly the same problem having recently upgraded to an iPhone 5.  Having read various posts, I am pretty sure that a resync will sort this out.  Please could you do this for me....... my SS serial number is: 40113107680

Would really appreciate if this could be done asap, as I get virtually no signal at home and so currently have difficulty making or receiving any calls!!

Thanks

[Retired-Andy]

Hi MLesser,

I’ve just resynced your Sure Signal now. To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks

Andrew

[GrantWiseman]

I will try it tonight when I get home but my Sure Signal is version 3, what is the right procedure for resetting that model?

[Retired-Dave]

Hi Grant,

Just follow these steps:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Dave

[MLesser]

I followed your instructions and everything seems to be working fine now, thank you ror your prompt respeonse and assistance

Melvyn Lesser