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Solution

Is my Sure Signal faulty?

dsolds
2: Seeker
2: Seeker

HI, my VSS seems to be working but call quality is poor.

 

Lights 1, 2 and 4 are on when the phones are sat idle.

 

Internet connection is fine.

 

Traceroute to the suggested address is pasted below.

 

Speedtest shows 5.5meg down and 380k up.

 

Router is a BT Homehub 4R and all other devices have good internet access.

 

Not sure which version of Sure SIgnal I have (old version 1 I think) but the serial number is 21230697902

 

Phones are: Iphone 6, Galaxy S4, Galaxy Young.

 

The main issue is that whilst I can hear the other party, they can only get every other word from me. The call doesn't drop but what I am saying is unintelligable (no change there then) Can anyone suggest a way of testing the device please?

 

Thanks Dom

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms BTHUB4R [192.168.1.1]

2 34 ms 34 ms 34 ms host81-134-112-1.in-addr.btopenworld.com [81.134 .112.1]

3 33 ms 32 ms 33 ms 213.120.182.141

4 35 ms 35 ms 35 ms 213.120.161.82

5 33 ms 33 ms 34 ms 31.55.164.149

6 34 ms 33 ms 33 ms 31.55.164.107

7 38 ms 38 ms 39 ms acc1-10GigE-0-5-0-5.bm.21cn-ipp.bt.net [109.159. 248.98]

8 42 ms 46 ms 39 ms core2-te0-15-0-15.ilford.ukcore.bt.net [109.159. 248.36]

9 39 ms 38 ms 38 ms peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.2 54.219]

10 41 ms 38 ms 38 ms lndgw2.arcor-ip.net [195.66.224.124]

11 39 ms 39 ms 39 ms 85.205.0.93

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out. Trace complete.

2 REPLIES 2

Retired-Kay
Moderator (Retired)
Moderator (Retired)

Hi dsolds, 

 

Everything is fine with the traceroute you've provided. 

 

Please try a new Ethernet cable to see if this makes a difference. 

 

Let us know how you get on. 

 

Thanks, 

 

Kay

Yes, so last night I replaced the router and the ethernet cable. Still the same.

 

Router is now a Draytek 2860N+. Cables are now screened CAT-6 cables.

 

Is there a way of testing the VSS unit, or can the firmware be updated please?

 

Thanks. Dom.