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.png "Moderator (Retired)"){kind=icon}
If the issue you're experiencing isn't listed, please copy the following template and post the information in the Sure Signal board.
----------------------------------------------TEMPLATE--------------------------------------------
The issue you’re experiencing:
What light sequence you're seeing:
Your speed test results from here.
Your external IP address from here.
Your Sure Signal serial number:
The results of a traceroute.
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
