Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-Dave]

Hi Stuart_L,

The factory reset is purely to force through the changes, so sometimes they will go through normally and it won't be needed.

Leave it for now, and if you have any issues going forward, try it as the first step.

Dave

[dan172]

Hi,

My SS box has been working fine for month. Yesterday it stopped working, with Light 1 on and light 2 flashing.

Nothing has changed on my home network. ISP or routerI have tried a factory Reset.

Serial Number * 21197071976 

Status active 

Location Postcode WD19 --- 

Date of registration 24/02/2010 13:56:26

Please help!

Thanks

Dan

[Retired-James]

Hi dan172,

Thanks for your post here.

I have taken a look at this for you and can see that it is registered OK however there appears to be no download speed available.

Before looking at the possibility of a faulty Sure Signal device please can you let me know who your Internet Service Provider (ISP) is? And also what is your routers IP address?

James

[jamesc3]

Right lets get this straight!

There is nothing sure and certainly no signal on this white box that I was mis sold!

So SureSignal is the incorrect name!

Someone please help and do not talk computer science ok.

I have a red light and nothing else.

Any Suggetions on how to fix this? I am not computer minded but it is registered and I have followed all the stuff and waited 24 hours etc etc etc. blah blah blah

Followed all the threads< spoken to useless VF staff......

either gets fixed in nect 2 hours or gets sent back in a million peices!!! followed up with a complaint to OFTEL!

cheers

[jamesc3]

PS don't ask for seriel number etc etc as this is just your way of slowing it down and not really being helpful and just trying to look like you know what you're doing!! loads of people are having same problem so just give the answer please

[Retired-Lee]

Hey guys,

Please can you see my thread if you've lost connectivity today and provide the requested information only?

Cheers,

Lee

[Zyra]

My Sure Signal is having the same issue : light 1 on Light 2 Flashing, been this way for 2 days now. Serial number 21197249515 Thanks in advance for what I am sure will be a prompt resolution to this issue.

[sami8090]

On intial set up my SS has been working fine until now

I'm on a BTHome Hub  and DCHP is running as it should be. All steps from the trouble shooter were followed. 

 The serial of the VSS is
21222705093  and it is registered. 

Thankyou 

[Retired-Simon]

Hi sami8090 and sewell298

Thanks for coming back to us with your Sure Signal serial numbers. I've performed a resync of both of your devices this afternoon.

To complete the process we'll need to ask that you perform a factory reset of the device and this can be done as follows:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

If this doesn't help to fix the issue please let us know.

Thanks

Simon

[sami8090]

Thanks for the reset, but after leaving my SS overnight after I restared it there is still no change, power light steady and a slow flashing @. I even re-did the steps in the trouble shooter and everything is still the same. Reallly need it fixed soon as I get no signal at home...