cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Light one on, light two flashing

Retired-George
Moderator (Retired)
Moderator (Retired)

We’ve created this thread to help with an issue that some people find during setup.

 

This issue has the following symptoms:

 

  • The power light’s on and light two flashes constantly
  • Light two does not go solid

 

Troubleshooting steps:

 

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

 

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

 

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

 

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

 

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

 

If you’re a Business customer, please register on our business Sure Signal page.

 

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

Destination IP Addresses:

  • 212.183.133.177
  • 212.183.133.178
  • 212.183.133.179
  • 212.183.133.181
  • 212.183.133.182
  • 212.183.131.128/26


Ports and Protocols:

  • 8 – TCP/UDP                 (All routers)
  • 50 – TCP/UDP               (All routers)
  • 53 – TCP/UDP               (Virgin Super Hubs)
  • 67 – UDP                      (Virgin Super Hubs)                                                    
  • 68 – UDP                      (Virgin Super Hubs)                                        
  • 123 – UDP                    (All routers)     
  • 500 – UDP                    (All routers)     
  • 1723 – TCP/UDP           (BT Home Hubs)          
  • 4500 – UDP                   (All routers)     
  • 33434 – 33445 – UDP    (Virgin Super Hubs)

 

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

 

We find that other users of the same router will usually be able to share tips with you, to get things working.

 

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

 

Thanks,

 

Jenny

600 REPLIES 600

I have completely lost service on mine, light 1 on, light 2 flashing.  I have a netgear DGND3300 and have tried every possible combination of firewall rules and port forwarding throught to making the SS a DMZ.  Have reverted back to the previous settings that used to work but just have a constant flashing light 2. 

Come on Vodafone - fix the service!

My VSS hasn't been working for two days - up until then it had worked well for 3 months- I've tried re-setting as instructed by 2nd line support and it hasn't worked. They then said to ring my ISP, who wouldn't recommend to changing port settings ( I don't know what that means so I couldn't do it anyway!)

 

The serial number is 21228243982

 

Please can you sort it out Vodafone!

 

Had the VSS for a few months now and other than the "Garbled First Call" issue the box had been working fine untill yesterday 10th December.

 

As ever looking through the forum shows a lot of others with the same issue and a lack of constructive feedback from Vodafone.

 

On checking if any developments had been made in resolving the "Garbled First Call" issue I found the following post. 

 

Vodafone Sure Signal - First Call Garbled

As part of our regular maintenance program, we're working on a software release to address this issue. The software update will be phased in from 10th December and this process is scheduled for completion before Christmas.
Customers will need to leave their device switched on overnight in order to receive the software update.
Thanks
DavidL
eForum Team

 

Does this software release have anything to do with the "Light 1 On, Light 2 Flashing" issue or is it just a coincidence that, for a lot of us, they started on the same date.

I am also having problems with my sure signal. I am in an area of variable coverage MK45 5AT and can't get a signal in most of the house. This is a real problem as I keep getting the signal lost message ion my iPhone4. Bought Sure Signal and miraculously all was good. Everything worked well for a week but now I only get the power light and no connection.

 

Same here. Been like it for 2 days now!

 

There has to be some sort of fault at Vodafone somewhere if we're all suffering the same problems?

Hi Dalavich

 

Have you have a look at our  Sure Signal Troubleshooting thread

Thanks
BenJ
eForum Team

Hi 

 

Just registered my Sure Signal Box and am failing to get a connection.

 

ISP: Orange

Router: Siemens SE572

 

Steps taken so far ..

Assigned Sure Signal box a static DCHP

Port Forwarded 50, 4500, 123, and 500

 

Steady power light but no connection.

 

Help please

We are all having the same problem, vss cannot connect and that is that!,

I have had this problem for 5 weeks now, there is nothing wrong with our kit or settings!, stop trying to convince it is our fault, we have not changed our original settings or kit!.

Still not working, get a grip vodaphone we are not idiots!

 

Hi Vodafone

 

Now connected! :Smiling:

 

Secondary problem now .. cannot register other users via my account dashboard

 

get this error ..

Error invoking portlet "VAPGatewayController"


The source of this error is:

com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: Internal Server Error: null; nested exception is: 
	javax.servlet.ServletException.; nested exception is: 
	com.bea.wsrp.faults.v1.OperationFailedExceptionImpl: null; nested exception is: 
	javax.servlet.ServletException
	at com.bea.wsrp.FaultInstanceFactory.<clinit>(FaultInstanceFactory.java:44)
	at com.bea.wsrp.proxy.ProxyBase.raiseFault(ProxyBase.java:563)
	at com.bea.wsrp.proxy.ProxyBase.invoke(ProxyBase.java:464)
	at $Proxy67.getMarkup(Unknown Source)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:49)
	at com.bea.wsrp.consumer.markup.GetMarkupService.invoke(GetMarkupService.java:37)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:156)
	at com.bea.wsrp.consumer.markup.AbstractMarkupService.invoke(AbstractMarkupService.java:135)
	at com.bea.wsrp.consumer.markup.MarkupServicesFacade.invoke(MarkupServicesFacade.java:42)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.invokeGetMarkup(ProxyPortletContent.java:665)
	at com.bea.wsrp.consumer.controls.ProxyPortletContent.beginRender(ProxyPortletContent.java:318)
	at com.bea.netuix.nf.ControlLifecycle$7.visit(ControlLifecycle.java:486)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:530)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursiveRender(ControlTreeWalker.java:541)
	at com.bea.netuix.nf.ControlTreeWalker.walk(ControlTreeWalker.java:249)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:361)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:339)
	at com.bea.netuix.nf.Lifecycle.processLifecycles(Lifecycle.java:330)

Hi 

 

I have had the same problem, yesterday (@ 8pm) I disconnected the SS box from the power and router & removed cable from router (all cables removed) plugged back in (@7.30am) and so far have full 3g and all lights. I didn't do a full reboot or mess with my router.

 

Hope this helps some of you.