Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[paddyi]

I'm having the same problem. Sure Signal hasn't been working for about a week now. Steady power light, flashing second light. None of my settings in my house have chagned. 

Serial number: 21197182310

ISP: Talk Talk

Router: Belkin F5D8635

[riskdude]

Due to a fault I have had to replace the BT Business Hub with a BT Home Hub 3. I now cannot get the Sure Signal to work. I have deristered/re-registered, reset it and have got it to the stage where I have a single solid green light and the flashing second light.

I have looked at the instructions on this thread and I think I have opened the various ports up and turned off the firewall, but the hub will not allow me to enter the IP addresses as it says "the host does not belong to any recognised LAN". 

This is driving me crazy - can anyone help ?

Cheers

Mike

[Retired-BenJ]

Hi Guys

I've added your Serial numbers to our investigation, as soon as I have a response I will let you all know 

Hi riskdude,

I've checked and cant see if the BT home hub is actually supported. I can find a listing for the first and second version of the home hub which point to this guide, however I am unsure if this is relevant to your router. 

Can you let me know your serial number and I can try to resync your Sure Signal box for you.

Thanks
BenJ
eForum Team 

[riskdude]

Hi BenJ,

The serial number is 21196999680.

The good news is that the hub can now see the SS as a device (which it could not a few days ago), but still a slow flashing light 2.

Thanks

Mike

[riskdude]

Hi BenJ,

What ever you did has worked ! Overnight the SS has synced and is working perfectly again.

Many Thanks

Mike

[Retired-George]

Hi guys,

Thank you all for posting, I'm pleased to hear that your Sure Signals are working now.

This issue has been looked into by our Sure Signal engineers. Whilst there is no issue at their end, we believe that some Sure Signals may not have re-connected with the network correctly since the Planned Maintenance. All serial numbers posted in this thread had a resync done on them yesterday, which appears to have done the trick.

Kind Regards,

George

eForum Team

[LaineeL]

My SS is now working.  Not sure if Vodafone did anything - huge thanks if you did.  11 am today Light 2 went solid and when I returned at 5 pm it was up and running.  Not sure if it was a time thing or if I was reset but am a happy bunny!

Good luck to everyone else!

[dougal50]

My Suresignal (old type) stopped working 2 to 3 weeks ago. At first light 1 was flashing but after multiple resets I now have light 1 steady and light 2 slow flashing. Help!!!! Please don,t tell me about threads (that's something to do with clothes) and ports (ships use those) Just tell me, in simple terms that a computer illiterate old man can understand, how to fix it. My suresignal serial number is 21230812030.

Regards, Dougal

[dougal50]

Suresignal was working when I came home today. Light 2 had been flashing for a week or so but I now have the correct lights lit and my mobile phone now works. Don't know if someone did something but many thanks if they did.

[kegsta]

Hi All,

I am having problems connecting to router ie "light 1 one light 2 flashing". I have phoned both vodafone and sky and they have not been able to help. Ive been told thatsky have recently changed things that mean they aer no longer compatable i was wondering if this is true. I am a compleat techno phobe can anyone help please?