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Jenny
We’ve created this thread to help with an issue that some people find during setup.
This issue has the following symptoms:
- The power light’s on and light two flashes constantly
- Light two does not go solid
Troubleshooting steps:
Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.
Check for planned maintenance.
Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.
Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.
You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.
To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.
If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .
If you’re a Business customer, please register on our business Sure Signal page.
Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.
Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.
Destination IP Addresses:
- 212.183.133.177
- 212.183.133.178
- 212.183.133.179
- 212.183.133.181
- 212.183.133.182
- 212.183.131.128/26
Ports and Protocols:
- 8 – TCP/UDP (All routers)
- 50 – TCP/UDP (All routers)
- 53 – TCP/UDP (Virgin Super Hubs)
- 67 – UDP (Virgin Super Hubs)
- 68 – UDP (Virgin Super Hubs)
- 123 – UDP (All routers)
- 500 – UDP (All routers)
- 1723 – TCP/UDP (BT Home Hubs)
- 4500 – UDP (All routers)
- 33434 – 33445 – UDP (Virgin Super Hubs)
Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191
Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).
Post your router/ISP details and Sure Signal serial number.
If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).
We find that other users of the same router will usually be able to share tips with you, to get things working.
We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.
Thanks,
Jenny
Hi Guys,
Thanks for your posts here.
@sewell298, (21224518965) we are currently in the process of updating the servers for the Sure Signal and migrating some Sure Signals onto the new server being implemented although the issue can also be caused by a temporary problem on your broadband line not allowing the Sure Signal to create a stable VPN connection.
However, I can see that your Sure Signal connected back to the server last night and should now be back up and running.
@ efesp, (21230690915), I can see that your Sure Signal updated on the server last night, can I ask if this is now working again?
If not please follow the instructions on the PM that I have sent you as it does look like the Sure signal could be faulty if it continues to go through this cycle.
You can find your PM inbox here.
@ Tanthalas, can you confirm the Sure Signal serial number that you are currently using?
As mentioned above, we are in the process of updating our servers however I don’t know if this will be affecting you without seeing the serial number
James
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Hi sewell298
Thanks for coming back to us on this.
To be honest, we would need you to test this on another connection. If this works then we know that the problem is with your internet connection and the setup. If it doesn’t work then we know the issue is with the Sure Signal device and we can get that replaced for you.
Please let us know how you get on and we’ll be happy to help you further.
Hi efesp
I have replied to your email just now.
Thanks
Wayne
Hi Sewell298,
With the frequent changes, I've just performed a fresh resync for you. Can you perform a factory reset for me, as this should help to make sure any changes have taken?
- Hold down the reset button until all the lights show (about 30 seconds)
- Keeping the reset button held down, remove then re-insert the power lead.
- Once all lights display release the reset button.
- The Sure Signal will come online in around 1 hour.
If this doesn't help, can you confirm what light sequence you're now seeing, both when the Sure Signal is idle and when it is attempting to handle a call - with all the changes recently it would pay to check if this has changed?
Dave
