My Suresignal 3, bought in June to replace an old Suresignal 1 that was apparently faulty, has not worked for the last four days. The light sequence, solid red – white – white, is as it should be, but I get no signal on my phone and light 4 does not come on when I initiate a call.
I tried a reset but it made no difference. Neither did restarting the phone. I decided to try de-registering for 24 hours, but having logged on to Vodafone, on the Suresignal page I just get “Sorry, we’re making a few tweaks”. It’s been like that since Sunday. Help, please!
Here are the other details:
What light sequence you're seeing: Solid Red, Solid White, Solid White
Your speed test results: 47Mb/s up, 9.5Mb/s down
Your external IP address: 86.164.134.100
Your Sure Signal serial number: 43161628821
The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 7 ms 5 ms 4 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 10 ms 11 ms 9 ms 31.55.186.176
5 10 ms 9 ms 9 ms core4-hu0-16-0-3.faraday.ukcore.bt.net [195.99.127.206]
6 9 ms 9 ms 10 ms peer6-BE8.telehouse.ukcore.bt.net [213.121.193.183]
7 9 ms 9 ms 10 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 9 ms 12 ms 9 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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