cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Locked out of the system!

gibsongaz
1: Seeker

I live in a poor signal area. We've had a SS for a few years and it works well. However, around a month ago I got an email saying the SS was deactivating due to inactivity. I use it daily.

 

IIRC we registered the system on my wifes number as I had a work-issued number and thought it could change. As it happens, mine has stayed, but my wife went over to an EE contract. I wonder if this is whats caused the system to shut down?

 

If I try to log in as my wife, it says 'this is not a valid Vodafone number' and wont let me proceed.

 

How do I get the system working?? I have NO signal without it. 

1 REPLY 1

Retired-Matt_B
Moderator (Retired)
Moderator (Retired)

Hi @gibsongaz,

 

Our Live help team can help get this up and running.

 

Have a chat with them and they'll be able to access your account.

 

Thanks,

Matt