MY SURE SIGNAL BOX WONT WORK AND NO ONE WILL HELP!¬

[anna2825]

The issue you’re experiencing: I cant use my phone at home thanks to my Sure Signal box not working for the last 4 days

What light sequence you're seeing:Both lights constantly flashing (then one solid) and calls not coming in - going straight to voicemail.  

Your speed test results from here.11.79 download  6.40 Upload

Your external IP address from here.82.69.120.93

Your Sure Signal serial number:40121453134

The results of a traceroute.Options:
-d Do not resolve addresses to hostnames.
-h maximum_hops Maximum number of hops to search for target.
-j host-list Loose source route along host-list (IPv4-only).
-w timeout Wait timeout milliseconds for each reply.
-R Trace round-trip path (IPv6-only).
-S srcaddr Source address to use (IPv6-only).
-4 Force using IPv4.
-6 Force using IPv6.

[Rahim]

@anna2825 We're glad to hear that your Sure Signal is up and running. 

Thanks for keeping us updated. 

[anna2825]

As expected....no Tech Team responding to me.  😞

[BandOfBrothers]

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@anna2825 wrote:

As expected....no Tech Team responding to me.  😞

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"Be patient as they are a small team who read all posts. "

[BandOfBrothers]

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@anna2825 wrote:

Id much rather someone from Vodafone who knew what they were talking about ACTUALLY got on here and tried to help me!  I susp[ect that I have no choice but to switch to another provider as my business is sufferi8ng because of this

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The Vodafone Community forum is monitored by Vodafone U.K. There are members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name so a person knows they are officially Vodafone.
 
All posts are read by them.
 
Hang in there and I'm sure they'll be in touch. 

Best of luck. 

Take care. 

[anna2825]

Yes but unless they respond I cant contact them!

[BandOfBrothers]

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@anna2825 wrote:

Yes but unless they respond I cant contact them!

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They'll respond here on the forum and if necessary then take it to private messaging you. 

Be patient as they are a small team who read all posts.