MY SURE SIGNAL BOX WONT WORK AND NO ONE WILL HELP!¬

[anna2825]

The issue you’re experiencing: I cant use my phone at home thanks to my Sure Signal box not working for the last 4 days

What light sequence you're seeing:Both lights constantly flashing (then one solid) and calls not coming in - going straight to voicemail.  

Your speed test results from here.11.79 download  6.40 Upload

Your external IP address from here.82.69.120.93

Your Sure Signal serial number:40121453134

The results of a traceroute.Options:
-d Do not resolve addresses to hostnames.
-h maximum_hops Maximum number of hops to search for target.
-j host-list Loose source route along host-list (IPv4-only).
-w timeout Wait timeout milliseconds for each reply.
-R Trace round-trip path (IPv6-only).
-S srcaddr Source address to use (IPv6-only).
-4 Force using IPv4.
-6 Force using IPv6.

[BandOfBrothers]

@anna2825

What version of Sure Signal are you using please ?

[anna2825]

Version 2

[BandOfBrothers]

Thank you. 

So.....It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[anna2825]

I appreciate your help but just dont understand what you mean! There is absolutely nbothing wrong with my power supply and everything else works fine.  I have also plugged my Sure Signal box into other plug sockets and its the same

[BandOfBrothers]

You're welcome. 

As as I mentioned "Even if lights / power are showing."

All can look to be working but if the power supply is degrading issues can present themselves. It's just a process of elimination that you can try if you wish. 

[forumfairy]

I think "power supply" may be causing some confusion here - is there a cable that goes into your sure signal device?  If so, it's that that is being referred to rather that your home power supply in general. (Hope this helps and isn't a misunderstanding on my part.) 🙂 

[anna2825]

Yes, I have a cable going from my router to the Sure Signal box and then of course the regular power cable.

[anna2825]

Id much rather someone from Vodafone who knew what they were talking about ACTUALLY got on here and tried to help me!  I susp[ect that I have no choice but to switch to another provider as my business is sufferi8ng because of this

[forumfairy]

You can speak to Vodafone direct on the Live Chat option - is that suitable for you?

http://www.vodafone.co.uk/contact-us/

The Tech Team do reply on the forum too but may not be as instant.