Vodafone Sure Signal

[RichieDan]

We have two accounts with Vodafone, a onenet business account and a normal business account.

I have today upgraded my wifes iPhone from a 3GS to a 4. It currently isnt picking up the suresignal at home. I have had this before when migrating work users and had to deregister the number, and re register and it worked a treat.

When I login, it defaults to the non one net account, and displays someone elses mobile number (in the non one net account). I click manage devices and I see the list for all non one net.

I cannot seem to get to see the devices in the one net account therefore cant manage devices. The My SureSignal link under the my account button wants me to register a new sure signal.

I am hoping that a VF admin can at least help me deregister a number and register it again whilt the my account issue gets looked at so my wife can use her mobile at home as we have no coverage without it.

Thanks.

[Nabs]

Hi RitchieDan,

Are you still having an issue?

When your wife upgraded to the iPhone 4 whe would have had a new SIM.

As part of its security the SureSignal uses the id number of the SIM associated with that phone number. When you change the SIm it can take a little while for the new SIM ID to filter through. 

When i changed mine it wouldnt work with the SureSignal until the next day.

[RichieDan]

Checked this morning before I left home, and still nothing. Turned phone off and on.

My Account still totally screwed up too, will be hitting the Vodafone icon on my desk phone shortly where I hope I can get this sorted.

My wife without her mobile is like living with a dragon! And its a bank holiday weekend...... just dont need it.........;-)

[Nabs]

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RichieDan wrote:

My wife without her mobile is like living with a dragon! And its a bank holiday weekend...... just dont need it.........;-)

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I know what you mean.

You mentioned your on a business account, you can either call your business advisor or sit tight for one of the Tech Team to look into this for you. They work to a 24hour SLA so should pick up your post soon.