Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Missing Texts and calls cutting out.

squammy
3: Seeker
3: Seeker

‎27-02-2013 10:53 PM

Hi, I have been with Vodafone for years and years. When I moved house a couple of years ago I went to an area with no vodafone signal but I was reassured by the suresignal. 

 

Well I can only now guess at it being the fault of the suresignal now, since owning it if I make a phone call I can be on the phone for a little while before the call just cuts out. This happens pretty much everytime.  However my other issue is discovered more recently. Friends have sent me text messages that I haven't received, I can almost pin point that these are when I am at home relying on the suresignal but I do get other texts so its a little confusing. 

 

I have missed some quite important messages due to this issue in the past.

 

I am saying its the sure signal because I was having this problem last year and had a samsung galaxy, when i upgraded the phone to a samsung galaxy s3 I also had to have a new sim card so those two things can be eliminated straightaway. 

 

Please help as this is frustrating and as much as I don't want to I can get a signal with other phone providers but as I had never had a problem with vodafone before I am reluctant to change but will if I have to.

 

I look forward to your reply and hopefully solution

 

Many thanks

0 Thanks
1 REPLY 1

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

‎28-02-2013 12:54 PM

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

0 Thanks